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“Always in our opinion brilliant” 5 of 5 stars
Review of The Captain Cook Hotel

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The Captain Cook Hotel
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2.0 of 5 Hotel   |   57 Hauteville, St Peter Port GY1 1DQ   |  
Hotel amenities
Ranked #18 of 19 Hotels in St Peter Port
Chichester
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Always in our opinion brilliant”
5 of 5 stars Reviewed July 5, 2012

Again we have had a very enjoyable holiday at The Captain Cook.Reda and Marylyn are always so helpful.I am partially disabled but assistance is always at hand.The rooms are very clean and comfortable with television and tea/coffee making facilities in the room.The breakfasts are very good,everything cooked too order by chef.The waitresses were absolutely delightful.

Room Tip: Ask for rooms in the old part.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    15
    28
    8
    8
    14
See reviews for
10
34
8
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
gobowen
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 15, 2012

This Hotel should be removed from any listing save 'Fawlty Towers'. The owners are rude and inefficient giving a bad service in lousy surroundings with an attitude of "we've got your money and now we don't care as you can see from what is on offer".

Room Tip: Go elsewhere!!
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  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverton, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 21, 2012

I stayed at this hotel in October 2011 and would not stay there again (and I will be in Guernsey again soon). The room looked more like a backpacking hostel room and not that of a 3 star hotel. There was NO hot water either in the evening or in the morning - it made for a very short and uncomfortable shower. The selection for breakfast was extrmely limited, with many items having already "run out", despite being in the breakfast room 40 minutes before breakfast was due to stop. Unless you get a VERY cheap deal and don't mind basic living, don't boom this hotel.

  • Stayed October 2011, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
runcorn
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 25, 2011

I visited this hotel in june, 2010 in my first trip to the channel islands. The hotel on arrival looks fantastic from outside, its up a short hill from the city centre, not too steep i might add. However the staircases up to my room were like something from a poor/ average 70's Blackpool hotel or b and b. The room was a surprise but in a bad way. As a single tourist im used to paying over the odds and getting the worst room but this took the biscuit! It was an awful room dingey and small. it even had an awful pre- digital tv ie an old portable- from the early 90's by the look of it.

The shower was a basic one not a proper electric one and the bathroom had a angled wall where the roof no doubt angled in so i had to make sure i didnt bash my head in everytime i used it. It was right in the attic area. The bed was a basic cot type bed and had a nasty wooden head board with a light at the side. Also an added feature of the room was a radiator that was hanging off the wall! Also an awful old wardrobe and bedside cabinet.

It all gave the impression of an awful british b and b from the 70's in Blackpool or Rhyl? This isnt what i was expecting. Id actually booked through the Channel Islands Tourist Board in april and expected a decent standard of Hotel especially as they were charging me £48 per night b and b for this hovel room which was frankly a digrace.

The hallways down the staircase seemed to have items of furniture like dressing tables positioned on the landings for some reason and it was very in need of a total re- furb.

The breakfast room was acceptable and the food and drinks ok. The bar was normal with scatterings of chairs and a plasma, not very welcoming but how many hotel bars are? The staff at the hotel were friendly and the hard worked eastern european workers in the hotel worked damn hard i can say and spoke decent english.

I wouldnt stay at this place again and wonder why the tourist board recommend and send tourists here. For the money it was a major let down and frankly unacceptable, it was a Blackpool 70's style hotel which today youd pay £25 for that room (in Blackpool or the like)but at twice the cost here.

On the plus side it was near to the city centre and there were local bars and eateries. My holiday in the channel islands was amazing but having to return nightly to this establishment made me depressed and it was a running joke with my friends staying elsewhere!

Couldnt wait to leave it to be honest. Perhaps other rooms are more acceptable but i can only tell you about my experience.

Room Tip: Dont stay here, get better value and experience elsewhere?
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  • Stayed June 2011, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2011

We have just returned from 10 days at the Captain Cook hotel and we had a very enjoyable time there. It's quite old fashioned but very clean, comfortable and quiet. We stayed on a half board basis and the breakfasts and evening meals were very good with plenty of choice. The "pudding" was particularly nice as they were a selection of cakes from the Victor Hugo boulangerie!
The hotel is set on a hill about 10 minutes walk down into the town and the docks. There are a few bars nearby, but the best ones were in town.
All in all, I would stay again and would recommend it to other people.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salisbury, United Kingdom
1 review
4 of 5 stars Reviewed September 13, 2011

We have just returned from a week's stay at the Captain Cook and thoroughly enjoyed our time in Guernsey. Nothing is too much trouble for the owners and staff alike. They were helpful from the moment we arrived until we left a week later. I asked to borrow a hairdryer and was given one to retain for the week. The room was clean with a valet and fresh towels daily. Fantastic shower (wish we had one like it at home!), good selection of Sky TV channels. Very good comprehensive breakfast.(However a selection of fruit could be a welcome addition) All in all, a very quiet, respectable hotel. We have paid far more in the past for a lot less. The room had comprehensive tea and coffee making facilities that are refreshed daily. On our return home today, I realised I had lost quite a valuable earring and phoned the hotel just to check if I had mislaid it there. They instigated a search and phoned me back within a few minutes to let me know they had found it and would be sending it back to me. I was absolutely delighted. Would recommend this hotel to anybody who wants all the facilities with the comfort of a very happy atmosphere - and will most definitely go again.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Coventry, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 12, 2011

Breakfast basic and lacking in choice, half hour running shower to get hot water, dampest smallest room i have stayed in not worth £20 a night would never stay again

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Captain Cook Hotel

Address: 57 Hauteville, St Peter Port GY1 1DQ
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #18 of 19 Hotels in St Peter Port
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Captain Cook Hotel 2*
Number of rooms: 28
Also Known As:
Captain Cook Hotel
The Captain Cook Hotel Guernsey/St Peter Port, UK

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