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“Super staff, good budget hotel.” 4 of 5 stars
Review of The Norfolk Hotel

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The Norfolk Hotel
2.0 of 5 Hotel   |   60-61 La Colombeire, St. Helier JE2 4QA   |  
Hotel amenities
Ranked #14 of 33 hotels in St. Helier
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 51 cities Reviews in 51 cities
42 helpful votes 42 helpful votes
“Super staff, good budget hotel.”
4 of 5 stars Reviewed September 2, 2013

The staff here provide a first class service, which many hotels with more stars could learn from. The desk staff (Lisa et al), the manager Paulo, and the head waiter Joseph are great characters and make you very welcome. Any problems let them know, and they will endeavour to sort them out. The rooms are what you expect for a two star, and the cleaning service every day is excellent. The coffee shop and pool were nice. Didn't eat a meal here other than Breakfast which is ok, nothing special. There are big tour parties who come here and the average age of the guests is pensionable to say the least, which gives a slightly Fawlty Towers atmosphere. There is no air con, and the rooms can get hot at the front. This caused the only niggle as Opening the windows brings street noise, and La Colomberie is a main route into the centre of St Helier which keeps going 24 hours over a weekend. Had to ask to move rooms as I couldn't sleep, and keeping them closed was like being in a sauna. This was done with no hassle, and a room at the back on the ground floor brought quiet and rest. Again the staff were first class sorting this out. Overall a nice hotel, and value for money.

Room Tip: Be careful that the rooms overlooking the street, La Colomberie, can be noisy with the windows open...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Merseyside
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 1, 2013

We stayed at the Norfolk Hotel from 8 July to 19 July 2013 and have never been to Jersey before. From the moment we arrived, we were well looked after, our room was lovely, staff were very helpful. We did not realise the hotel did evening meals as we had booked bed and breakfast only but we asked whether we could have an evening meal on the first night. The hotel managed to fit us in and we were not disappointed with our meal. We had planned to eat out in the evening but ended up staying fror evening meal every night. Our waiter who was from Romania we think, can't remember his name, it began with an M and was absolutely brilliant, really attentive, cheerful, full of fun and was excellent. Food was fabulous, both for breakfast and evening meal, good choices and the sweets were amazing.

Joseph is a real asset to this hotel, a real gentleman, so polite and great with all the guests. The way he remembered all the guests names was amazing, even after the first time you met him, he seemed to know everyone. He was a delight to be around.

Fabulous hotel, should be five star rating, rooms beautifully clean and remained so during our stay. The whole of the hotel, both inside and out was so well looked after and we thoroughly enjoyed our stay and will definitely be returning.

All the staff were very friendly, cheerful, helpful and nothing was too much trouble.

We did have fantastic weather for the whole time which was amazing.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

we have recently returned from a week in the Norfolk Hotel - my husband, son John Joe and his partner Sanchia. We cannot describe how wonderful it was - best holiday ever and first time in Jersey for all of us. The staff were absolutely wonderful and did make you feel important. Joseph(the head waiter) was something special and had lots of fun with our son and partner. Our personal waitress (Lucia) was so attentive, thoughtful and kindness itself. Nothing was any trouble to her, and always so jolly - she cerainly helped make our holiday very memorable. I would reccommend this hotel to anyone and we cant wait to go back next year. It is all so convenientm to get about. Beautiful rooms-pool-food fantastic - no complaints whatsoever.

Cath and Joe S

Room Tip: ground floor rooms very convenient and accessible to all facilities.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013

me and my wife have just come back from this hotel and we can not praise it enough it gives you 5* service in every department from the owners to every member of staff I just want to thank every one of them
john & Audrey
from Sunderland in the north east

Room Tip: travel to this hotel and you will not be disappointed the meals are excellent the cleanliness of the...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 18, 2013

we have just come back from jersey,we stayed at the Norfolk hotel.on arrival our bags had to be left for the porter to bring them to the room,meanwhile 30 minutes later we were still waiting.in reception we were told to use the lift ,as there were no stairs. we don,t like confined spaces.later on we found the stairs.At 6--30pm we went for dinner and we were shown to our table,sit down the tables are all sharing in the restaurant.we were not pleased at this information,two minutes later another couple arrived at the table.good news the couple were brilliant ,they were from Dundee. the meals were very good,the waiteress was the best. 8-30 was breakfast with a choice of ceareal and full English .the rooms were very good,cleaned well every day.The hotel was handy for the shops the howard davies park,where films were shown free of charge all week.handy for buses or coach trips.

Room Tip: less noisey rooms overlooking car park
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

We have never written a review before but felt we had to in this case to let people know how wonderful we found this hotel. We stayed half board on a package holiday. Hotel positioned well for town, park and within walking distance for most for sea front. Staff so friendly they were like family by end of week and nothing too much trouble. Bedroom lovely with good sized bathroom. Single room for one of our party best she has had. Spotlessly clean. Hotel cafe very useful, and always striving to please. Cannot understand why this hotel does not have a five star rating and several of our party said the same. Many people we spoke to have returned year after year. Would recommend to everyone. Food cooked excellently. Only improvements, nice to have biscuits with the tea and coffee supplied in rooms and blind on bathroom window. Bar prices seemed high.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 13, 2013

We stayed here the beginning of July. Room clean, bed nice and firm (which we like), bathroom needs modernising, only problem was no curtains or blind for the window and only one small towel rail, so we had get new towels every day as they wouldn't have dried if we put them on the rail. Maybe, another rail for hand towels may be better and a bigger one for bath towels. Shower above bath, be careful with water one minute nice and warm the next cold, we were on the top floor, whether this made a difference don't know. All staff could not fault, from cleaning,reception and restaurant. There was plenty of choice for breakfast, cereals fruit, toast full English, so no problem. Unfortunately, didn't like the evening meal, so didn't eat there again. We are in our 60's but there seemed to be an awful lot of older people. Value for money for accommodation.

Room Tip: You can hear through the rooms, (next door snored) but after reading other comments top floor seems...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Norfolk Hotel

Address: 60-61 La Colombeire, St. Helier JE2 4QA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#7 Family Hotel in St. Helier
#15 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Norfolk Hotel 2*
Official Description (provided by the hotel):
Situated minutes from the beautiful Howard Davis Park, the Norfolk Hotel is the perfect place from which to explore the island of Jersey. The hotel is located in the Island's capital St. Helier making it convenient for shopping yet is still only a few minutes walk from the sandy beach at Havre des Pas. ... more   less 
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Also Known As:
The Norfolk Hotel Jersey/St. Helier

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