We've just returned from a three night break in Jersey, where we stayed at the Apollo. Yes, I agree with some of the other reviewers - it is a little stuck in an '80's time warp. However, the rooms are bright, clean and comfortable. They have tea and coffee making facilities, a trouser press, hairdrier, and ample storage. Beds are big and comfy, the duvets are lightweight yet warm (it was a chilly weekend!) and - you can open your windows if the rooms get too warm. The bathroom was in need of updating, but there was [plenty of hot water, the water pressure was good, and there were plenty of towels provided. There is a lovely courtyard garden with an outdoor pool and a small water slide (pool not heated). Inside there was an indoor pool (6 feet 6 at deepest end and heated) and a jacuzzi, all run by a young woman who absolutely worked her socks off keeping everything clean and functioning well. If you want to swim just before you're checking out, plastic bags are provided for your wet swimwear - just ask at the pool reception.
One niggle about the indoor pool area: Whilst there are men's and women's changing rooms, they are communal changing areas, no cubicles and no privacy! Whilst there are lockers, you can't use them. The lockers have no keys, and can't be opened (or locked) - we asked! Valuables therefore are left, very much at your own risk, within the changing areas, but slightly more worrying, there appears to be access to the pool area from the public bar, which doesnt seem ideal from a security viewpoint.
The guests dining room is large - a little badly lit and lacking in atmosphere, but the breakfasts were very good. They were a "help yourself buffet", and had everything from grapefruit segments, fruit salad, prunes in juice, cereals (several assorted), croissants, bread rolls, mini cheeses, jams and marmalade, yoghurts, bacon, fried egg, scrambled egg, grilled tomatoes, baked beans and toast aplenty. This was kept well stocked each morning we dined. The dining room is also open for evening meals.
There is a residents bar with a friendly barman, and a good lounge area for the use of guests.
Customer service throughout was very good, and staff were friendly and helpful. There are two lifts for residents use in the hotel, although residents in need of wheelchair access may find the front steps and the reception area somewhat difficult, as there are no ramps.
We were able to arrange an Island Tour which the staff booked for us, and pick up was from outside the hotel, as was drop off on the way back. The hotel also have a direct line to a local taxi service, who were able to run guests to and from the hotel . The single journey fare was £17.50.
The hotel is very well located for walking into the main shopping areas of St Helier. Whilst I agree it is time for a refurb, the hotel is perfectly adequate as it stands, and as a guest I would definitely stay here again if I return to Jersey. It was fully booked when we were there, and the fact guests were clearly happy was self evident.
Might be one for the more mature visitor perhaps!
There are not many rooms with a balcony overlooking the pool and they go fast.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.