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“Superb” 5 of 5 stars
Review of Grand Jersey

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Grand Jersey
5.0 of 5 Hotel   |   The Esplanade, St. Helier JE2 3QA   |  
Hotel amenities
Ranked #16 of 30 Hotels in St. Helier
Enniscorthy, Ireland
Top Contributor
75 reviews 75 reviews
13 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
“Superb”
5 of 5 stars Reviewed January 31, 2014

We spent a week here for out wedding anniversary. The Hotel is magnificent and the staff are helpful, efficient and friendly. The Breakfast selection is the best I have ever seen and was a delight every morning. The rooms are large and the bed was extremely comfortable. Situated on the sea front and alongside the centre of St Hellier everything you need is close by. The Hotel has two restaurants and whilst the menu choices were not to my preference, you would be hard pushed not to find something you liked for a good meal. I would have no hesitation in staying there again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, February 3, 2014
Dear guest,

Thank you very much for taking the time to review your stay at Grand Jersey.

The entire team take great pride in the customer service and quality of product we offer and and its rewarding to hear that you enjoyed your stay with us. Your feedback is extremely valuable to us and I will make sure to pass it on. Thank you again for your review and choosing to stay with us for your anniversary.

I look forward to welcoming you back in the near future.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,047 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 31, 2014

I stayed for 2 nights for a business trip. On my previous trips to Jersey I stayed at the Radisson, but I fancied a change for this trip, and the Grand didn't disappoint. Excellent value for money.
Positives:
- Very friendly staff. Attentive and very obliging.
- Room quality and specification. modern, clean and smart with everything you'd need (including iron/ironing board, tea/coffee facilities etc.). The shower was very spacious. Really no complaints about the room - I slept very well on both nights.
- Location. Easy access to St Helier for business meetings, and to/from the airport. Seafront location useful for running in the mornings.
- Parking. Has parking spaces available so it's hassle-free if using a hire car.
Negatives:
- Swimming pool being refurbished. I'd made the reservation on booking.com so hadn't seen that the swimming pool was closed. This was disappointing as it was a key reason for choosing this hotel. They offered free vouchers to the nearby public pool which was a nice gesture but clearly it's not as convenient as using a hotel pool.
- Room service. I thought the £5 tray charge for room service was a bit excessive - better to charge this as a percentage of total food value.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, February 3, 2014
Dear guest,

Thank you very much for your review of Grand Jersey, I am pleased to hear that your enjoyed your stay with us. We at Grand Jersey take great pride in our work and service and use all feedback such as yours to constantly adapt and improve guest experience. I appreciate your comments regarding the current situation with our pool facilities - this area was in need of essential works and whilst we know this is an inconvenience and disappointment to our guests and members, unfortunately it does need to be carried out. The complimentary voucher for use of a nearby pool is a gesture of goodwill which has been very well received by our guests and gym members.

Thank you again for your review and for choosing Grand Jersey Hotel and we look forward to welcoming you back soon.

Kind regards,

Eamonn
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Jersey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2014

Not my first time staying here but once again had a great time. We stayed for a wedding the staff were brilliant as usual and my room was okay although in future would rather have a sea facing or park view one as once you have those, as I have previously its a bit dark to come back to.

Food was fab at the wedding absolutely brilliant venue for a wedding with all rooms presented immaculately.

Unfortunately the pool was closed for refurbishment and we didn't find out about this until after I had booked and paid but just one of those things.

Room Tip: Definately try and get a park view room I think they are the best
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, January 31, 2014
Dear guest,

Thank you very much for taking the time to review our hotel. We all take great pride in our work and service and its great to hear that you enjoyed your stay with us and were pleased with the service you received. We very much value your feedback and will make sure to pass it on to the entire team and use it to continue to improve our service and hotel. Thank you again for your review and choosing to stay with us, we look forward to welcoming you back soon.

Kind regards,

Eamonn
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Shropshire
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 27, 2014 via mobile

My husband and I went for Sunday lunch, we got a deal on quids in so it was £30.00 for two and not each. The staff were friendly and left you too it. The food itself was ok, only one choice of soup and then rest was cold starters, a few more hot options would of been nice. The main course was nice although it was mixed vegetables which was a bit of a let down. the puddings were nice although a few looked shop bought, not what you expect of a five star hotel. All in all it was ok but I wouldn't pay £30 each but for £30 per couple it was about right

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, January 31, 2014
Dear guest,

Thank you so much for reviewing your recent dining experience with us. I am very disappointed to learn that your experience at Grand Jersey was not as pleasant as you had hoped or expected. Please rest assured that your feedback has been taken very seriously and shared with all involved to ensure we are able to improve the service we provide.

Please accept my apologies and I hope that you will return to our hotel again and give us a chance to show you the excellent service and experience we are capable of.

Kind regards,

Eamonn
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Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 27, 2014

We had a long weekend here for our 25th wedding anniversary & thought it was lovely.
The staff are really welcoming & polite. Very quick to respond to any requests. They upgraded us to a sea view for our anniversary which was a lovely touch.
The hotel is very close to St Helier, literally a 5 minute flat walk to either the main shops or across the road (plenty of pedestrian lights) to the Cineworld, Aquasplash, TGI Friday & Pizzahut. Beach is also directly opposite.
Turn left out of the hotel and there is a row of restaurants if you don't want to walk anywhere. Indian, little Italy, Bistro etc. If you like Thai, walk to the top of the road, turn right past the hospital & you will find Siam Garden - amazing food!
Breakfast buffet in hotel was lovely. Full cooked option, fruit & cheese etc, wide range of cereals, pastries & toast. I order porridge which was lovely (very tempted by the version made with cream but didn't go there!) Not sure what else you would want on a breakfast buffet. Staff great, topping up orange juice, tea's & coffees all the time.
Oh - & I can't speak for other floors, but 3rd is sound proofed! They had a wedding on the Saturday night, with full disco & we couldn't hear a thing! Curtains in rooms are also lovely & thick & block out all light - helpful for light sleepers.
Would definitely recommend staying here - & get a sea view if you can!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, January 31, 2014
Dear guest,

Thank you very much for your review of Grand Jersey, I am pleased to hear that your enjoyed your stay with us. As a 5 star hotel we always aim to provide the best service and experience for every single guest, and the staff very much appreciate your feedback. We at Grand Jersey Hotel take great pride in our work and service and use all feedback such as yours to constantly adapt and improve guest experience.

Thank you again for your review and for choosing Grand Jersey and we look forward to welcoming you back soon.

Best wishes,

Eamonn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 26, 2014 via mobile

We only stayed for one night as we were away for weekend and had to move from The Yacht due to noise and the Grand said they had a suite available at £250 for the night and they did advise that there was a wedding on but we would not hear anything. Staff were pleasant but not to the standard that you would get in 5 star hotels to which we stay a lot and the suite - room 100 was spacious but had a funny smell to it and was not very clean, hairs in the bathroom and in fact bathroom could do with updating as it still has shower curtains which are very unhygienic in my mind. Cocktail lounge was nice and lunch there was good but the breakfast in the morning was a buffet style, even had to make your own toast and this is not what you expect in 5 star hotels, it should be cooked fresh to your order. There was this option on the menu but no one came to take our order. All in all a moderate 4 star but not 5 star and definitely needs a bit of TLC to bring it up to scratch! Think I will stick to The Atlantic which is a 4 star but service is impeccable and standards very high!!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, January 27, 2014
Dear guest,

Thank you for your review following your recent stay. I would very much welcome the opportunity to discuss the points you raised in more detail, especially regarding breakfast and the standard of your room. If you would like to contact my assistant, Charlotte Dixon cdixon@grandjersey.com she would be happy to arrange this.

Regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 19, 2014

Used a quids inn voucher for a buffer Sunday lunch. Service was good food was disappointing. Starter was reasonable. Main course was below average - no green vegetables and the beef tasted poached rather than roasted. Puddings were okay. I would have preferred to have spent the money on a decent carvery at a pub.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey, responded to this review, January 27, 2014
Dear guest,

Thank you for your review following your recent Sunday Brunch experience.

I am disappointed to hear that this didn't meet your expectations, and have forwarded your feedback to our Chef and Restaurant team for them to investigate further.

Regards,

Eamonn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Jersey

Address: The Esplanade, St. Helier JE2 3QA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in St. Helier
#7 Luxury Hotel in St. Helier
#8 Family Hotel in St. Helier
#9 Business Hotel in St. Helier
#12 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier

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