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“Fabulous stay in this fantastically warm and friendly hotel” 5 of 5 stars
Review of Grand Jersey

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Grand Jersey
5.0 of 5 Hotel   |   The Esplanade, St. Helier JE2 3QA   |  
Hotel amenities
Ranked #16 of 30 Hotels in St. Helier
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Fabulous stay in this fantastically warm and friendly hotel”
5 of 5 stars Reviewed August 19, 2011

Having just gotten back today from the 5 Star Grand Jersey Hotel in St Helier, I had to let you all know of my most wonderful stay there.

The staff were most obliging, nothing was ever too much for them. They made me feel most welcome, as if I was the only person staying there. I saw they did this with everyone who stayed with them as well.

You can see the hotel has been modernised, while retaining it's original charm. My room, a single, had everything I could want from a 5 star hotel room, was clean, and extremely comfortable.

The White Company soaps and shampoos were an added luxury, along with the robe and slippers.

I can't wait to book again for next August and recommend you do too. Well worth the price.

OH! And it is within 5 minutes walk to the centre of town and the cinema.

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for your fantastic review of Grand Jersey, we are flattered by your kind comments and are thoroughly pleased to hear that you enjoyed your time with us.

We sincerely appreciate you taking the time to share your experience with others and look forward to welcoming you back to Grand Jersey in the future.

Best wishes,
Eamonn Elliott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,048 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 19, 2011

I am fortunate enough to travel and stay in fine hotels due to my job, this was a holiday stay and what a let down. The hotel is very average indeed, for a standard room with sea view cost £900 for 4 nights, the room was definately standard, holiday inn's have more to them. The room smelt of dam and the pillows even worse(sweat smell) to be fair they changed the pillows when we asked. The sea rooms overlook the main road into St Hellier so if you like fresh air at night good luck trying to sleep. The hotel has a nice spa with some nice features and the staff are pleasant but overall for what you pay this hotel does not deliver. Certainly not 5 Star.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for taking the time to review Grand Jersey. I am sorry to hear that your time with us was not all you expected.

I will pass on the constructive points you raised to the team and we will work to ensure these issues do not arise again.

Thank you for your kind words regarding our staff, we sincerely hope you will return to Grand Jersey in the future and give us the opportunity to provide you with a true reflection of our five star service.

Kind regards,
Eamonn Elliott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 18, 2011

Very disappointed in this 5* hotel. Although the room was lovely, it felt very cramped due to the fact they squeezed in a bed for our son. The noise coming from the busy main road did not help either. Also, the lighting in the Spa and Pool area was down so low that it was an accident waiting to happen. The breakfast was another disappointment, no choice of fruit juice, quality of cooked buffet very poor. and ordering from the menu seemed to take forever. The only positive was the staff who were very polite. Sorry, but won't be staying there again.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for taking the time to provide us with your feedback from your recent visit to Grand Jersey.

I appreciate the constructive comments you have raised and I will be discussing these with the relevant departments in order to find a solution wherever possible.

I would like to thank you for your kind words regarding our staff and would hope that you will return to Grand Jersey in the future for an improved experience.

Kind regards,
Eamonn Elliott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 18, 2011

Great friendly service, fantastic location, excellent pool, very quiet, (no sea view) every facility.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for taking the time to review Grand Jersey. I am happy to learn you enjoyed your time with us and appreciate your kind words.

We look forward to welcoming you back in the near future.

Best wishes,
Eamonn Elliott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 15, 2011

A few years ago the Grand reinvented itself and produced an exceptional restraunt, champagne bar and terrace. It proved, I thought popular and standards were exceptionally high. Whether the recession gas driven them to lower standards or not I don't know, but gone is the feeling of being somewhere special, an in are hen parties, stag do's and, well something more akin to a large pub with a hotel above. That said, the food being produced here would ve an insult to compare it to pub grub, as in jersey pub grub is fresh, great local produce and appetising. The chef made fish & chips were not chef made but frozen chips which were burnt and frozen fish pieces...again burnt. Service was third rate and prices similar to the Atlantic. Mr. Manager, take an afternoon off and have lunch at The Atlantic, or L'Horizon. They are worlds above you. The beach restraunts of the West make your food and service positively shamefull. One devastated local.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for sharing your opinion of Grand Jersey with us. I will of course pass on the constructive comments you have raised to the team and we will address the issues you have raised.

Kind regards,
Eamonn Elliott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
united kingdom
1 review
5 of 5 stars Reviewed August 12, 2011

Just returned from a fantastic 4 day trip to Jersey with husband and children. The Grand was the perfect place to stay! Pool for the kids and right opposite the lovely beach, the staff were ever so friendly and helpful, providing us with bucket and spades and footballs to keep the kids happy, not to mention the advice about where to go/ what to see. We ate in both restaurants, and couldn't fault them at all - the food was divine, the service excellent. We will be recommending " The Grand " to our friends and hope to go back again soon. Definitely child friendly atmosphere, but catered equally well for couples and business guests - 5 star rating from us!! It's one not to be missed!! A huge thankyou to all the staff for making our holiday so great.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

We are extremely grateful for your fantastic review of Grand Jersey, it was a pleasure to look after you and your family and I am especially pleased to hear the children enjoyed their holiday!

I have passed your wonderful comments on to the team and we all look forward to welcoming you back in the near future.

Best wishes,
Eamonn Elliott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
5 of 5 stars Reviewed August 10, 2011

I was one of a group of fourteen friends who recently spent four wonderful days in your hotel.
From the pick up from the airport on Thursday to the drop off on Sunday the whole time spent there was wonderful.
The taster menu and selection of recommended wines is not to be missed,
We even had the use of The Fine Dining Restaurant on the Sunday morning for a private party as a couple with us were celebrating their Ruby Wedding.
The service throughout our stay was second to none and the staff were really friendly.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey, responded to this review, August 27, 2011
Dear guest,

Thank you for taking the time to share your experience of Grand Jersey with us. It was an absolute pleasure to have you and the rest of the group here. I hope you all have some great memories of your time in Jersey!

I sincerely look forward to seeing you all again and hope that you will return to visit us soon.

Best wishes,
Eamonn Elliott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Jersey

Address: The Esplanade, St. Helier JE2 3QA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in St. Helier
#7 Luxury Hotel in St. Helier
#8 Family Hotel in St. Helier
#9 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier

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