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“Not bad ... but not quite as good as they seem to think” 3 of 5 stars
Review of The Inn Boutique

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The Inn Boutique
3.0 of 5 Hotel   |   Queens Road, St. Helier JE2 3GR (Formerly Queens Hotel)   |  
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Hotel website
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Hotel amenities
Special Deal
£20 Restaurant Voucher
Ranked #11 of 31 Hotels in St. Helier
London, United Kingdom
Top Contributor
166 reviews 166 reviews
98 hotel reviews
Reviews in 103 cities Reviews in 103 cities
217 helpful votes 217 helpful votes
“Not bad ... but not quite as good as they seem to think”
3 of 5 stars Reviewed March 16, 2010

This place looks very groovy on their website and they do a have a few nice touches such as ipod docks in some rooms, but overall this is still a small old hotel which has had a makeover. 'Boutique' is apparently hotel-speak for 'small' and in this case that applied to our room, which was snug, and the tiny, non-functional, bathroom which was our main let-down.

We wondered why the toilet had a bizarre 'side saddle' seat which was at a 30 degree angle to the rest of it. When we tried to use it the reason became apparent - the 'throne' was shoved so far into the corner it could not be used in any other way. Even then we were squashed in with one butt cheek touching the cold tile wall and left knee perilously close to the red hot towel warming radiator. Without wishing to get too graphic, believe me when I say I would have needed to be a contortionist to carry out a normal bodily function which I have been practicing for 50 years. It is absolutely impossible to carry out 'the paperwork' in any normal fashion and I singed my elbow whilst attempting it. Whoever 'designed' our bathroom should be condemned to using it daily for the rest of his life. We suffered it for two days but if you do decide to stay here, avoid room 203 like the plague.

Apart from the these difficulties it isn't a bad place. Service is pretty good, the rooms are nicely decorated and the breakfast appetising. Only one small gripe with breakfast, the cereals sit out in open, uncovered, dishes which is not very hygienic and not conducive to keeping cornflakes crunchy. Surely it would be better to serve individual portion packs rather than encourage customers to go for the 'fry up' option instead? Car parking space is definitely very limited - I felt uneasy about having the staff continuously move our hire car around but thankfully no harm came to it.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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396 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Guernsey
Top Contributor
81 reviews 81 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 2, 2010

We stayed at this funky boutique hotel for a deal of £99 flights, two nights B&B each.
Nothing was scrimped on, the bedrooms are gorgeous all black and white. Bathroom
clean. Staff great. Breakfast lovely have what you like plus always offering you more
tea and coffee. Location wise fine for a car as it has a small car park across the road but if you are
walking its on a slight hill and about 10 -15 mins from the heart of town.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guernsey
1 review
3 of 5 stars Reviewed February 22, 2010

We found The Inn to be generally clean with attentive staff and a welcoming atmosphere. However our 2 night stay was not a relaxed one. We had been given a room on the 1st floor above the bar and the noise from the celing mounted speakers was horrendous in the room, we had to complain 3 times on the first night to get the level turned down. They moved us to another room on the second night, on the same floor above the restaurant, our 2nd night was also extremely noisy due to a function in the restaurant which had a DJ thumping out relentless bass. So our relaxing weekend turned into a very stressful one and we were glad to get back to our own surroundings. My advice is do not stay on the 1st floor and possibly the 2nd due to the noise levels!

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lynnedunham, General manager at The Inn Boutique, responded to this review, February 24, 2010
Thank you for your comments. I am sorry that you did not experience a comfortable stay with us and hope that if you do decide to return to The Inn, you would contact me directly so that we could make your stay as enjoyable as possible. At the Inn we do appreciate positive feedback from our clients and will see if there is anyhting we can do to avoid this being a concern to other guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staffordshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 4, 2010

you always hope for the best when you book a hotel on line. well rest asured this hotel ticked all the boxes.great staff great rooms great food.only 10-15 minutes from town centre.car park across the road a bit tricky but we managed to park ok might be a struggle at peak time.we stayed at hotel for all evening meals as menu was varied and did not cost the earth.mohamad,tom and the girls were very much on the ball,without being over the top,and the staff realy made our stay feel like five star.

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wiltshire, uk
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2009

I am not sure why Trip Advisor continues to list this as a B&B. The Queens Hotel was, apparently, but The Inn has arisen from a transformation.
We chose it from the Jersey Tourist Board's brochure for its contemporary design and the promise of choice from "a fantastic menu of Fresh Fish . . . " We were far from being disappointed. We booked a five-day Christmas package, not cheap, but far from exhorbitant for the quality of the hotel and the food. Very friendly staff, especially in the Dining room (a young lady from Latvia, Mohammed from Tunisia, Tom from Kenya were truly great, nothing was too much trouble, but how hard they have to work!). The Prawns and Scallops deserve a special mention, but the quality of cooking was very good. You must be prepared for the hotel's location - a 15-minute walk down to St Helier, a little longer back up. Our room (305) was as requested, quiet, clean, well-fitted and spacious. I suspect it may have been an upgrade on the standard room booked. A final word of caution, check your "extras" bill on leaving: mine was massively incorrect. I'm fairly certain it was incompetence rather than anything more sinister.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dunkeld
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 16, 2009

We were actually booked into the Hampshire but it closed early for the winter. Found out thanks to reading a review on the Hampshire!! Unable to contact the Hampshire a few days before our hol - the Jersey Tourist Board helped via a phone call and we found we had been booked into the Inn (my second choice anyway -only because it was slightly dearer!). We certainly got a great hotel. We were in a newly done room 301 I asked to move (bed a double too small for us) moved to 304 (six foot) bliss. Tom in the restaurant made our stay - thank you Tom!. Food brilliant and plentiful made to order and requests encouraged. Only marked location down because of the tiny car park not an easy manouvre with a hire car. You leave your keys at reception as you may have to block someone in (I am not sure how hire car insurance would like this). However we only had to double park once when we were late back. Really need a hire car particularly in Winter did not see many buses on the roads. All Jersey drivers give way to anyone driving a hire car even when they have right of way!!!!! took some getting used to.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, UK
Top Contributor
249 reviews 249 reviews
109 hotel reviews
Reviews in 120 cities Reviews in 120 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed November 23, 2009

We had originally booked our three night stay on Jersey in a different hotel. We were advised about three weeks before our stay that our original hotel would be closing early for the winter season and we had been booked into The Inn.
The Inn is located just north of St Helier town centre on the A9 road. We regularly walked into the town centre and it took about 15 minutes. There is a small car park for hotel guests and you need to leave your car key with reception. In November, when we stayed, there wasn't any problem with double parking and other cars blocking us in - but I can imagine this being a problem in peak season - hence the need to leave your keys with reception.
We stayed for Dinner, Bed and Breakfast. The room was fairly small - but immaculate. It had a LCD TV and radio. Our room was located close to the main road. Traffic was noisy - but died down condiderably after about 10pm and restarted again about 6am. Our room was warm - even in November and we had the bedroom windows open 24 hours a day.
Food in the restaurant was suberb. We had large portions of very tasty food for both breakfast and dinner.
Every member of staff we encountered were friendly and very helpful.
Overall a great hotel and I would certainly recommend it.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn Boutique

Address: Queens Road, St. Helier JE2 3GR (Formerly Queens Hotel)
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Family Hotel in St. Helier
#4 Business Hotel in St. Helier
#12 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Inn Boutique 3*
Number of rooms: 36
Official Description (provided by the hotel):
THE INN is an award winning friendly boutique Hotel, Restaurant & Bar, a 10 minute walk into St Helier centre. The hotel has 36 beautifully decorated comfortable rooms, including recently remodelled suites, all with excellent modern facilities. Classic Rooms have hospitality tray, satellite TV, free Wi-Fi, The White Company toiletries and safe. Superior rooms and Suites also have ipod docking station, DVD player, bathrobes and complimentary mineral water. Facilities within the hotel include an open plan bar, free WiFi, games room with Wii and 3D TV, outside smoking terrace and car parking facilities.THE INN also has a calm contemporary air-conditioned restaurant, popular with locals, with an extensive menu including Specials which take full advantage of local produce.Our friendly team will always be on hand with attentive service, and guests always comment on our superb staff. Our customers are always our number one priority and we strive to offer everyone something very special at THE INN.THE INN is very proud to have retained a GOLD award from Visit Britain for the third year running, which recognises outstanding levels of quality, comfort, customer care and food. THE INN also recently won the Jersey Enterprise Medium Business Award rewarding passion and success within the Island community.THE INN aims to be different to any other Hotel on the Island in terms of the ambiance and diversity of what we are offering. Look forward to seeing you soon! We ask future guests to note that we situated on the outskirts of St Helier which is a busy town and some rooms may suffer from a little road noise at busy times. Our main car park is situated opposite the hotel and when full we ask guests to block in other cars and leave their keys at reception to enable us to move cars around which we are insured for. ... more   less 
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Also Known As:
The Inn Boutique Hotel St. Helier
The Inn Boutique Jersey/St. Helier

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