So we thought we should try something different instead of going to our usual place.
Place looks nice after the renovation. Looks calm, nice dimmed lights perfect for those rainy days.
We order our drink at the bar, nothing special, double whiskey and a J2O. £7.70 which is ok. Barman was fantastic (thanks for the drinks!) and offered us several choices of whiskey (they only had 2). Then it all went terribly wrong... My friend asked if the barman could put a tiny bit of coke (pepsi it was) into the whiskey. Which he politely did. I think it was less than 50ml of mainly water mixed with a dash of pepsi (usual case). Fine.
Manager - looking at the barman. "You have to charge them", "Even if it's a dash of coke you need to charge them". Hmmm, ok I thought - whipped out the wallet gave him £1 and told him to keep the change. I don't mind paying the extra, oh and we left the 20p change he gave us originally on the bar too. I didn't look at her! I didn't want anything to do with her. I just wanted to enjoy my drink with my friend. We walked to our table without saying a word and all over a sudden she says to us "It's a business...". Ok, thanks for that, we established that as soon as we went through the door. IQ Points!
A. The manager (woman - 01st-Nov-12 @19:30) shouldn't say something like that to you especially if, without fuss, you paid voluntarily.
B. The manager, should be the face of the company... oh sorry...business! Well Done!
So that was bad! Really bad. I'm sorry but that's not on! Anyway, it gets worse.
We sat not far away from the bar, only a couple of steps. What does the clever manager do. Well she has a go at the barman without thinking what just happened. We paid, plus extra, plus tip. She didn't stop for 5 mins. Repeating again again different variations of what she already told him. I mean come on, once is enough, make the point and get back to your job but don't do it in front of the customer. Narrow minded. Ultimately this put us off. We were shocked and could barely speak to each other. We quickly finished our drink and left.
So lessons that should be learned for Halkett HQ.
A. Don't hire managers that publicly embarrass the company (business) and don't genuinely and heartily want local business. There is no excuse to tell the customer that it's a business even though we didn't have a problem.
B. Don't hire 'would be' managers with a chip on their shoulder or that don't see the obvious.
C. Educate your managers on how to speak to customers
D. Hire managers that are dynamic, full of beans and have a great interest in the bar scene (with experience).
Experience may vary depending who is on duty. But we're not going there again. If you want to be embarrassed, shocked and feel like you're not welcome by management then please have a try. Oh and don't forget to ask for the extra dash of pepsi.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.