I am so disappointed at having to write a bad review but think people should know what to expect. We stayed at the guest house because we have family nearby so were the most accommodating of guests over Christmas. We were the only paying guests when we arrived - despite this we were given a room where the bathroom window was broken. When we pointed this out the window was taped up which meant we couldn't open it for the duration of our stay. Why not simply put us in another room? Initially we were told breakfast was between 8.30 and 9.00am ( I know they are not the only guest house to do this but why?). However, we were then told because we were the only guests we could negotiate a later time which we did which worked well for everybody. Because it was Christmas we said we wouldn't have breakfast Christmas Day as we were the only guests and so they could have a lie in. On the day we were leaving we needed to leave at 8.30am and asked for an early breakfast. We were told if we needed breakfast before 8.30 we could go in the dining room and help ourselves to cereal. Words failed us! How can you have a guest house and not be prepared to get out of bed 15 minutes earlier to accommodat your guests! There are lots of things about the guest house that are below standard that we would have been willing to overlook if we had been treated properly - we weren't and we won't be going back!
- Official Description (provided by the hotel):
- Rocqueberg View Guesthouse is a friendly non smoking guest house, quietly but conveniently located near Green Island beach and only two miles from St. Helier. ... more less
- Also Known As:
- Rocqueberg View Guest House Jersey/St. Clement