The staff at The Atlantic make it what it is. The ambiance in the hotel is efficient and friendly rather than obsequious and stuffy which many hotels of this calibre have.
The restaurant is truely world class with impeccable service, wonderful food (with one expection see at the end of this review )The sommelier is superb. I never found out his name but he was wonderful at recommending wines and taking a genuine interest in your tastes.
I booked our four night stay, starting on New Years Eve, for a present for my husband and we did have a lovely, relaxing and romantic time. I do feel however that there are parts of the hotel where there is room for improvement and this mainly relates to the accomodation.
I booked The Atlantic Suite, which is their best room. It is a large two roomed suite with a large bathroom, cloakroom and a small kitchen with a sink, kettle and fridge off the drawing room .
The suite is furnished well, if a little old fashioned but comfortable . However there are things that I feel let it down and I will list these in the hope that they are noted by the management,
On first entering the room I noticed a large splodge of bird dropping on the outside of the patio doors leading from the bedroom. I certainly didn't look fresh and my immediate thought was as this was a ground floor room it should have been cleaned prior to our arrival. It remained like that throughout our stay.
The room was cleaned and serviced well but when the maid came in in the evening for the turn-down service she would only attend to the bedroom and bathroom. I do think as we were in a suite the cushions in the drawing room should have been "puffed up" and the tea cups just rinsed out that we had left on the coffee table and put back in the kitchen. This was never done and when we have stayed in suites in other hotels, the turn-down service includes tidying the whole suite and not just turning down the beds. I am not saying I expected a spring clean but these small things should have been attended to in the whole suite.
The bathroom is large but badly designed. The walk in shower cubicle is very small and right by the door. The shower has only a fixed head which is very old fashioned and useless for a small woman. Most deluxe hotels have overhead rainshowers and a separate shower on a sliding hand rail which is far more practical if you want to shower but not get your hair wet.
The bath was quite small too but it was designed to fit in an alcove. I didn't mind this but it too had no hand shower. In fact it had been removed because there was a part under the mixer tap where a shower had been once and if you moved a lever the water poured out of this hole instead of the taps. I would hope it is replaced as I hate baths without shower attachments.
There was a minibar in the bedroom and the fridge in the kitchen had soft drinks in it but only UHT small milk sachets. Again I would expect a small carton of fresh milk if they provide a fridge. The icebox in the freezer compartment was completey frosted up, again I thought this neglectful and gave the impressiion the suite was rarely used.
Tea and coffee were in sachets too, again a hotel of this calibre should provide a cafetier or perculator with fresh coffee in the room.
The only fruit in the fruitbowl were four celementines and not very fresh ones, again considering this was the best room in the best hotel in Jersey you would have expected some special finishing touches, such as qualtiy fresh fruit and some biscuits in a cookie jar. No chocolates on the pillows at night, which I wasn't that bothered about really but again I felt the room completely lacked personal touches you normally get in deluxe hotels, even in standard rooms.
There was a televison both of the rooms but againthey were the old fashioned type, not flat screen which was not a problem but I do think the drawing room should have had a dvd player, and a CD player. If you look at other hotels on Jersey several have upgraded the tv's in the room to flat screen with dvd players.
The leisure club is small and basic, I do think they would benefit from making it into more of a small spa with beauty treatments or just massages. It was open from 8-12 on New Years day which I thought a bit of a silly time considering the late night. I would have thought 9-1 or 10-2 would have been better.
Breakfasts were lovely, a good selection of fresh fruit and yogart, porridge etc and then you can have a fully cooked Jersey breakfast.. I found it hard to understand why smoked salmon and scrambled eggs had a £10 supplement when it takes far less time to prepare than the full Jersey. I did have smoked salmon as a starter on one night and it was good but not spectacular so why the £10 supplement at breakfast?
The only complaint we had with the restaurant was when we ordered cheese and biscuits. What arrived was two small oatcakes and a breadroll sliced into four. I don't eat bread and asked for some more biscuits but was told there were no more.
The next night we both ordered cheese and biscuits and said we didn't want bread but just biscuits. Four small oatcakes arrived between two of us, we asked for more and were again told there were no more. I really think a top class restaurant like this in a five star hotel should not be slicing bread rolls to serve with cheese and really should provide special biscuits to have with cheese which are not limited to two per person.
Despite the above, I stand by what I said at the start of this review. The Atlantic is a lovely hotel, the staff are really special and the dining experience, if you don't order cheese, is "world class". Last year we stayed at The Bath Priory and the food was just not in the same league as The Atlantic.
Overall this was a lovely romantic break, I will return to The Atlantic and would recommend it anyone visiting Jersey. However it does lack the "special touches" that you do get in other five star hotels and therefore I would be tempted to try Longville Manor or one of the other luxury hotels on the island, before returning to The Atlantic.
- Official Description (provided by the hotel):
- One of Jersey's finest luxury hotels which combines breathtaking ocean views with a Michelin-starred restaurant, The Atlantic is situated on one of the most stunning sites in the Channel Islands. As one of the top hotels in the British Isles and a proud member of Small Luxury Hotels of the World, the combination of timeless elegance and secluded location makes The Atlantic the perfect hideaway on an island rich in heritage and natural beauty. ... more less
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- Also Known As:
- Atlantic Hotel St Brelade
- Atlantic Hotel Jersey
- Atlantic St Brelade
- The Atlantic Hotel Jersey/St. Brelade