Let me first start by saying there is nothing technically wrong with the B&B - the rooms are clean, owner is superficially pleasant and proximity to town is good. We chose it over others, based on reviews here. To secure our booking I was asked for a credit/debit card - normal practise in many cases. The room we were getting was the last room available and sea-facing, therefore came with a £10 supplement. We decided to go over our budget, given the good reviews.
On arrival we were met by a seemingly pleasant Maz, who asked how long we were staying and what were planning on doing. I said it wasn't sure as we may stay one day or two, and move around. Upon that, I was told, with a giggle that she'd already taken full payment up front! This was very sneaky - nothing was mentioned on the phone at time of booking that full payment would be taken. Also, what we weren't told was that the room was literally 3 metres away from the main A road and so both noise and pollution from passing cars was an issue. We couldn't keep our windows open but closed meant it was stuffy (and the double glazing isn't great at stopping the noise).
When I asked if we could move room to face away from the road the next day, I was told the B&B was full and so I said we may move if the noise was too much, in which case I would require a refund for the night which we would not stay. I was told there are no refunds. Again, the cancellation policy should be clearly explained at time of booking. We therefore had to stay. Nevertheless we bought some ear plugs and decided to make the best of it.
For breakfast, we turned up at 09:15 as were promptly told off by Maz - saying we'd just made it and another 10 seconds and we would not have gotten breakfast. I pointed out that the breakfast menu showed breakfast was served until 09:30 and in the bedroom the letter addressed to me said 09:20. She then proceeded to say that as it was so late she could only do fried eggs. I said that wouldn't do and this became an issue. Although we resolved it, with us getting a lesser portion, it left us feeling more like we were doing her a favour by staying there.
On reading some of the other poor and terrible reviews, I note there are similar experiences about inflexibility. Pity, as this place, even with the noise, could be a lovely experience if the owner made a bit more effort to be flexible for her customers and also, genuine.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.