Totally ignore the negative reviews , where do these people think that they are staying , The Dorchester?
If you want a typical Irish experience then give it a go .
A family group of us stayed for a wedding in August and from Rachel and her team in reception, Deirdre in the bar which has great food and is very popular with the locals and Rose who looked after us at breakfast , the staff were all great.
The Hotel is in a lovely position overlooking the River Shannon and right next door to the Hotel is Peter's Music Pub which is a perfect place to while away the evenings.
Do give the place a try ,we loved it.