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“It is a great hotel to stay in” 5 of 5 stars
Review of Portlaoise Heritage Hotel

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Portlaoise Heritage Hotel
4.0 of 5 Hotel   |   Jessop Street, Portlaoise, Ireland   |  
Hotel amenities
Ranked #4 of 4 Hotels in Portlaoise
Thurles, Ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“It is a great hotel to stay in”
5 of 5 stars Reviewed November 24, 2012 via mobile

I attended our Union Conference in this hotel recently and I must say I had a very pleasant stay. The Conference facilities are very good. The Hotel staff were always very helpful and the Accomodation and Restaurant were also very good. It is in a good location to the town and train station and has good car parking.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 1, 2013
Dear Formula1R,

Thank you very much for shairng your experience with us.
We are delighted to hear that you found our conference facilities very good, and our team helpfull.

We look forward to welcoming you back in the near future for either business or pleasure.

Thansk again for taking the time to write your review.


Regards and best wishes,

Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
    211
    160
    116
    68
    47
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118
212
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 14, 2012

Myself and my wife have just returned from a long weekend in this hotel.
The location is key for this hotel - slap-bang in the middle of the town within easy walking distance of all shops, pubs and restaurants.
Staff very friendly and helpful. Quiet despite its central location.
Cannot fault any of the amenities - rooms and public areas very comfortable.
Sure, there are "fancier" hotels - but these are generally soulless monstrosities isolated in the middle of fifty acres, miles from anywhere.
If that's what you want then this is not for you. But if you want a comfortable, lively break with plenty to do and see on your doorstep - then this fits the bill.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 1, 2013
Dear EJ_on _tour,

Thank you for taking the time to share your comments with us.

We are delighted that you enjoyed our facilities and location.

We look forward to wecloming you back in the near future.

Regards and best wishes,

Aileen Dermody
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Top Contributor
62 reviews 62 reviews
52 hotel reviews
Reviews in 40 cities Reviews in 40 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed November 11, 2012

I have just returned from spending one night in the Heritage. I have stayed in this hotel twice before and I really think the standards are dropping. Everywhere could do with a coat of paint.I was glad to see that they have replaced blankets in bedrooms with a duvet.The tv in bedroom was a big ugly tv with very poor sound quality. We were first in dining room for breakfast and I could see that the carpet had not been hoovered. The carpet in the lift was also not hoovered. The breakfast was good and we had a nice meal in the steakhouse.But overall I would'nt be in a rush back to this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 1, 2013
Dear Eimear99,

Thank you for taking the time to review your experience at the Portlaoise Heritage Hotel.

I am dissapointed to hear that you were unsatisified with your room and, that the hotel's surroundings were not to your liking.

It is only recieving such feedback that we can continute to improve our facilities and service.

Once again thanks for taking the time to highlight your thoughts they will be discussed at the next management meeting.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2012

Always good when I visit. Haven't been there in few years though. I noticed now parking is not completely free - used to be. Won't put me off but may effect others with alternative hotels available in Portlaoise with free parking. However very central. I asked for a top level room to leave windown open - don't like stuffy rooms. Was accommodated without fuss. One downside - sausages for breakfast had shrivelled like fingers in bath - left a bit too long on Bon Marie but tasted fine.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 4, 2013
Dear Manushamrock,


Thank you for taking the time to share your comments with us.

We are delighted to hear that over all your experience with us was positive.

We look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2012

I am a regular and would suggest it is rising again after dipping from its opening highs. Fine airy hotel with good leisure club , gents could do with some repairs !. Fine choice of foods but could offer a better priced bar menu.
Drawback single TV with poor sound.
Rooms spacious , clean and very high standard.
Pity car parking is extra now for 10am-6pm.

Room Tip: Ask for 3rd floor away from kitchen extractors !
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 4, 2013
Dear Margaret s,

Thank you for taking the time to write your review.

I am delighted to hear that you enjoyed your experience with us.

We look forward to welcoming you back in the near future.

Thanks again for your kind comments.

Regards and best wishes,

Aileen Dermody
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duleek, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 5, 2012 via mobile

Reakky enjoyed my stay here. Breakfast was lovely ( yummy scrambled eggs)! If you are statying in a dinner B&B package you need to book your meal before your trip! We booked on the Friday for Saturday and the only times were 5 or 9.30! Rubbish times but fab food!!! Rooms were nice . The steam room was broken which meant the sauna was packed! Staff were great!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Portlaoise Heritage Hotel, responded to this review, February 5, 2013
Dear Scarie,

Thank you very much for sharing your kind comments with us.

I am delighted to hear that you enjoyed your food your overall hotel experience.

Looking forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kildare, Ireland
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed here for two nights on a family vacation for the first time. Had booked a family room but the room was more like a twin room with a fold out couch. It was a bit disappointing, our daughter noted that the room looked very different to the one in the picture when we were booking. I have to say the room was very clean but very very hot at night. Breakfast was ok, staff were not very efficent in keeping the flow of brown bread, pasteries and fruit stocked up. Hotel was very understaffed and it could be seen in the breakfast room and in the bar in the evening. We had a complentary dinner on one of the nights and the food in the restaurant was lovely. Wine menu is expensive, i think cheapest bottle was 25e. Pool temperature could defintely be turned up, it was a bit on the cool side for this time of year.
Staff were lovely, very friendly and helpful. Overall the hotel was nice, but it was just missing some spark. I dont know if i would return.

Room Tip: Ensure maybe that a family room is more than a fold out couch
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portlaoise Heritage Hotel

Address: Jessop Street, Portlaoise, Ireland
Location: Ireland > Province of Leinster > County Laois > Portlaoise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Portlaoise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Portlaoise Heritage Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
Designed to reflect style, planned with meticulous care to deliver service excellence, The Portlaoise Heritage Hotel has earned itself the reputation of being the most sought after hotel in Ireland. Nestled in the heart of Portlaoise Town, this sophisticated urban setting is perfect for business or pleasure. Its striking entrance creates an impressive sense of space and classic modern elegance. Our 110 deluxe bedrooms, incorporating executive rooms & suites offer splendour of classic design with modern elegance and includes the latest in wireless internet technology complimentary. You will be spoiled for choice with our unique choice of Restaurants and Bars. Our White Flag Award Winning Health & Leisure Club also features Ealu Spa Therapy. ... more   less 
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Also Known As:
Heritage Hotel Portlaoise

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