Stayed recently for 1 night. The room was nice, clean & very spacious. We had dinner in the bar that night & the food & service was good apart for having to remind them twice about drinks that were ordered.
We arrived down for breakfast the next morning at about 9.30am. We put in our order & were waiting a while for our cooked breakfast. There was a buffet of some sort with assortment of fruit (not fresh, it was canned fruit), Juices, brown bread & a few pastries.
We had ordered a full irish breakfast & an omelette with chesse & tomato, but they did not have any tomatoes. The cooked breakfast was fine but the omelette was disgusting. It resembled nothing like an omelette & more like burnt scrambeled eggs that some had regurgitated & some cheese melted on top to try to disguise what was underneath. A six year old would have made better. We asked a girl that working what it was & she said she didn't know & we asked for it to be returned & a proper omelette to be cooked. This girl obviously said nothing to the chef, because we were waiting another 15 minutes for someone to even ask us if we needed anything & when we did enquire we were told that the chef would put it on straight away but waited a further 15 minutes. The next omelette that was placed in front of me was not much better & had bacon in it, which I don't eat & basically to describe it it looked again like scrambled eggs with a load of topping over it & covered in melted cheese. The chef obviously needs a lesson in making omelettes.
The breakfast room is quite small & was busy & there was a girl clearing table & she was quite blunt to guest when they asked for something & we could clearly hear her muttering under her breath when she then walked away from the table. It was an absolute joke & resembled something from faulty towers.
We complained to the manager that was on duty & he said that they were not expecting it to be busy at that time of the morning & that what I was served was not up to standard & he had a word to the chef. He said that they would look after us & upgrade us if we came back to the hotel again. I think this is a bit of a cop off as in all honesty how many people are going to return to a hotel where they have a bad experience. I am by no means fussy & very rarely complain, but my husband said he would not leave without complaining. My only regret was not bringing down my phone to breakfast so that I could have take pictures of the below standard omelettes, so I could have posted them here for everyone to see. Maybe we just got the hotel on a bad morning, but then again if the hotel does not have adequate trained staff on to deliver a service to paying guests they don't deserve your business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.