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“Amazing, customer service at it's very best” 5 of 5 stars
Review of Killashee House Hotel

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Killashee House Hotel
4.0 of 5 Hotel   |   Kilcullen Road, Naas, Ireland   |  
Hotel amenities
Ranked #2 of 5 Hotels in Naas
Dublin, Ireland
1 review
“Amazing, customer service at it's very best”
5 of 5 stars Reviewed May 6, 2013

Just home after a 2 night stay in this magnificent hotel. There were 16 on of us in total and we were treated like royalty, even before we arrived the staff had ensured everything was in place as requested.
We couldn't fault anything the customer service was exceptional, the food was fab both in the restaurant & "Jack's" our rooms were clean & very spacious. the bed was very comfortable. Time didn't allow for us to avail of any treatments in the spa, but next time we will avail for sure.
While the hotel is not the cheapest option in the area I can assure you will not find a hotel like it for customer service, the staff are top class and enjoy their jobs and it shows. A very special Thank you to Robert, Dylan, Lisa, Michelle, John & Marion you make it a week-end we won't forget for a long time to come. Thank you again

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 21, 2013
Dear Sandra M,

We appreciate your taking the time to share your experience of your two night family stay in Killashee House Hotel. I am very pleased that all 16 members of your party enjoyed both Turners fine dining restaurant and Jacks Bar and Bistro, as well as our spacious rooms. Robert, Dylan, Lisa, Michelle, John & Marion were all delighted to receive your kind feedback.

Sandra M thank you again for choosing Killashee for your family gathering and hopefully we will be your venue of choice for future hotel breaks.

Kind Regards,

Dee Nix
General Manager
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617 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
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  • Italian first
  • Spanish first
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English first
Durham, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

Stayed here for 2 nights whilst visiting Punchestown festival. This has to be the best hotel we have ever stayed at. From reception to room service. From food to drink. Killashee House met our every need. The staff are the jewel in the crown of this magnificent hotel. Nothing was too much for any of them and the waiting staff in Jack's Bar were exceptional. There are far cheaper options in and around Naas but we doubt the welcome and service at Killashee House could ever be beaten. We will never forget our experience at Killashee House. Thanks to everyone.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 21, 2013
Dear hntch,

Thank you for choosing to stay at Killashee House Hotel for the Punchestown Festival 2013. We truly appreciate your glowing feedback of your race stay experience. I hope you made use of our complimentary shuttle during the race week and picked up a few race tips we were updating on www.facebook.com/KillasheeHouseHotel. The team are delighted that you found the service as the defining element of your experience and were ecstatic to hear your description of Killashee as the ‘best hotel’ you have stayed in.

The team and I look forward to hopefully welcoming you back for Punchestown 2014.

Kind Regards,

Dee Nix
General Manager
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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 21, 2013

Just returned from a one night stay at this hotel. The hotel is set in beautiful grounds and you instantly feel relaxed from when you enter the door. The is a real comfortable feel to the hotel and you feel quite looked after. Our room was spotless and large. The bed was very comfortable. The whole feel to the room and bathroom was classic and comfortable. We ate in both the bar and the restaurant and the food was of a high standard in both, particularly the restaurant. I also availed of some treatments in the spa which I would highly recommend. The main aspect that stood out for me was the professionalism and friendliness of the staff. Nothing was too much trouble and all the staff I came across were particularly warm, attentive and friendly. Wish I could have stayed another few nights, really great hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 15, 2013
Dear laney85,

Thank you for choosing to stay in Killashee House Hotel and we appreciate your sharing this experience on tripadvisor.com. I am extremely pleased your found the “professionalism and friendliness” of our team as a stand out element of your stay. It is a pleasure to read you found the hotel to be relaxing and beautiful as well as having exceptional dining both in Turners and Jacks.

Thank you again laney85 for your valued custom and we look forward to hopefully welcoming you back again soon.

Kind Regards,

Dee Nix
General Manager
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kerry
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2013 via mobile

As a business person I have stayed in killashee on numerous occasions, and always recivied top class service and efficiency, this time however I was with my family , after check in with the ever efficient Louise we had lunch in Jacks where we had a relaxing lunch, I went for some treatment in the spa which were excellent in the mean time my husband and kids went to the pool, my husband then went off roading in 4*4 jeeps in the hotel ground, we bumped in one of the managers called SImon that evening and to just to say he is a credit to the hotel he was so good with my 2 boys,
Dinner that night was very good , we went to the cinema in naas , Simon recommend a movie which everyone enjoyed ,
On leaving we meet Simon who saw us on our way with a smile and wave
We definley will be back

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 13, 2013
Dear thomas m,

Thank you for your loyal custom to Killashee House Hotel and for your very favourable review on tripadvisor.com. I am delighted that both as a business and leisure visitor you have enjoyed your experiences. Simon and Louise were also very pleased to hear you and your family appreciated their advice and professional customer service.

We look forward to welcoming you, your partner and two boys back to Killashee again soon.

Kind Regards,

Dee Nix
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

Stayed for a romantic getaway and had been told good things about the place. Nice setting and beautiful hotel

The pros:
Staff are attentive and friendly
Grounds are fabulous
Large hotel with lots of dining and drinking options
Free reliable wifi everywhere

The cons
Food wasn't as amazing as we were led to believe. The reason I'm counting it as a con is because I would expect high standard for a venue with this rating. The food is good.
TV in bedroom is from the 80's! Could do with a makeover!
The room was in need of some tlc in parts. (Ripped wallpaper etc)

I'm probably being a tad harsh but when you pay top dollar you expect all the boxes ticked! However we would return and would recommend

Another point worth mentioning is that there were a couple of weddings on the weekend we were there. However at no stage did you feel as a regular guest that you were playing second fiddle to the wedding and the hotel deserve credit for that. The bars and restaurants were never too packed.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 9, 2013
Dear ImprovisedTravel,

Thank you for choosing Killashee House Hotel as your venue of choice for your romantic getaway with your partner. We appreciate your providing such a detailed review to all our followers on tripadvisor.com and the team and I are delighted you enjoyed your stay so thoroughly.

It is a pleasure to read that you will definitely be returning and we truly appreciate this loyal custom.

Kind Regards,

Dee Nix
General Manager
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Glasgow,uk
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

Beautiful hotel set in stunning grounds. was at a wedding here and everything was lovly. rooms big and spacious. My only critisism was the breakfast. I ordered waffles and they were overcooked. Apart from this it was a nice stay. It is expensive here but when you see the grounds you know why.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 9, 2013
Dear Hellyoc,

Thank you for choosing such complimentary adjectives to describe Killashee House Hotel and I am so pleased you enjoyed your stay. My apologies that your waffles were overcooked, it is a shame you did not alert us at the time and we would have gladly replaced them.

Hellyoc thank you again for your review and we hope you will choose to return to Killashee House Hotel again in the future.

Kind Regards,

Dee Nix
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 18, 2013

Just back from a conference at this hotel. It is a splendid building, formerly a convent school, which has retained many of its original features. The bedrooms are large, aprticularly the bed, and comfortable with a bath and seperate shower facility. The food was very enjoyable and plentiful although drinks were slightly expensive. The town is a couple of miles away and there is no pavement therefore a taxi would be required. the grounds looked lovely for a wander but the weather prevented this during my stay unfortuantely. There is a large spa and gym in the grounds with a very large swimming pool facility. The staff were particularly pleasant and helpful. All in all, an excellent venue for a conference or wedding.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerKillashee, General Manager at Killashee House Hotel, responded to this review, May 9, 2013
Dear neville r,

We appreciate your taking the time to provide a review of your recent conference stay at Killashee House Hotel. I am delighted you enjoyed the old world style of the hotel, professional service, spacious bedrooms and expansive leisure facilities. My apologies that you found our drinks to be of a high price. We regularly price check our competitors to ensure we are competitively priced and I will ensure these prices are checked again to ensure this is still the case.

Thank you again for your complimentary feedback and we look forward to having the opportunity to hopefully welcome you back on a leisure stay with family or friends.

Kind Regards,

Dee Nix
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Killashee House Hotel

Address: Kilcullen Road, Naas, Ireland
Location: Ireland > Province of Leinster > County Kildare > Naas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Naas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Killashee House Hotel 4*
Number of rooms: 141
Official Description (provided by the hotel):
Killashee House Hotel & Villa Spa, Naas, Co. Kildare is located just 30 kms from Dublin City Centre & just 2kms outside of Naas Town. Set amidst over 280 acres of historic & intriguing gardens, walk ways & parkland, with magnificent views over the Kildare countryside. A hotel that is timeless, natural & elegant where we understand space, fun & food. From family time to fun time, meetings to events and the gym to the spa, Killashee is the ideal retreat to relax & unwind for you & yours. From the hotels 141 beautifully appointed guestrooms to the indulgent services offered by the Country Club with a 25m swimming pool, sauna, steam room, jacuzzi and a fully equipped gymnasium and also the beautiful Villa Spa with 18 luxurious treatment rooms, there is much to pamper you and much to experience. An oasis of calm, the Villa Spa is the ultimate in sheer relaxation and it is the aim of the Villa Spa to bring you on a journey of total well-being for body, mind & soul. We also have Zing Hair Salon onsite open from Tuesday to Saturday. The hotel boasts two Restaurants, Turners Restaurant offers a fabulous fine dining experience overlooking the fountain gardens whereas Jacks Bar & Bistro offers a more casual dining experience from light snacks to extensive lunch, dinner & cocktail menus. There is also live music in Jacks Bar every Friday & Saturday night. The Snug at Killashee House Hotel is a traditional Irish Pub where you can take a step back in time surrounded by open turf fires, admire the many trinkets, antiques and memorabilia from bygone days and of course enjoy an expertly poured pint of Guinness. There are so many activities on the beautiful estate of Killashee House Hotel including the woodland walking trails. Estate Maps are available at reception or why not borrow one of our bicycles which are complimentary to all guests. Take a relaxing stroll through the magnificent Fountain Gardens, Emma's Butterfly Garden in association with DEBRA Ireland or the stunning new gated Jack & Jill Foundation Garden. Also the Off Road Driving Centre in conjunction with Dynamic Events. From basic off - road driving days to fully integrated Team Building events, incorporating full tuition, course participants have a fantastic experience behind the wheel and try conditions that seem impassable but under the eye of the expert instructor. There is also so much to do & see in Kildare and Killashee is ideally located beside numerous fantastic golf courses such as the Craddockstown, Naas Golf Club & the PGA, to name but a few. For the Shoppers, there is Naas Town which offers an abundance of chic boutiques, Kildare Village Chic Outlet Shopping just 10 minutes' drive away, Newbridge Silverware & Museum of Style Icons and the Whitewater Shopping Centre in Newbridge. For unforgettable family days out, the Irish National Stud Visitors Attraction & Japanese Gardens is a must, a picnic at the Blessington Lakes, a visit to Russborough House or Kilruddery House or Carragh Open Farm are just a few of the many fantastic places to visit during your stay. ... more   less 
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Also Known As:
Killashee House Hotel & Villa Naas
Killashee House Hotel And Villa Spa
Killashee Hotel

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