My husband and I toured Ireland for 10 days and were really looking forward to spending 2 nights at this accommodation. It was to be our most expensive on our trip and we expected the accommodation to be outstanding. However this was not the case.
The drive up was breathtaking. The grounds are superb. However, it was clearly not a castle!
We parked at the front and struggled with our bags to reception, which was just inside the door.
On first impression, the entry appeared dirty and it looked as though hadn't been cleaned for ages.
We were checked in quickly and a helpful chap assisted with our larger bags to our room-which overlooked the river.
The room had a beautiful outlook-stunning. We were looking forward to a cup of tea, but we didn't have any tea or coffee essentials and no jug! Most unusual. When we rang reception they said that we need to call and request a tray with tea.
We decided to eat in the pub, and reserved a table. The pub was tiny and we were seated near the men's toilet. Food was average. My fish dish was tasty, but my husbands' steak tough.
Back to the room. My husbands shower was cold and the paint in the bathroom flaking.
At this point we thought that we would leave in the morning and asked if we could cut our booking from 2 nights to one?? The receptionist said that if we left early we would still have to pay for 2 nights, unless someone rang up to request the room.
We checked the next morning and unfortunately there were no new bookings, so we stayed.
Things did improve. My husband had one more cold shower in the free standing shower and then opted to have his shower over the bath where he managed to consistently get hot water. The water was discoloured and didn't look too inviting to bathe in or drink! The bath had a shower curtain to contain splashes. Not the best.
We had a good sleep and the bed was very comfortable.
Wi Fi was a bit hit or miss depending on where you were in the room.
Breakfast was good and efficient on both mornings.
Dinner at the restaurant was outstanding and we totally enjoyed our meal.
Staff appeared busy and not very friendly. Looking for tips for any service.
Our room was clean, but needed some maintenance. The wallpaper and paint were lifting. The lounge was very uncomfortable and no air conditioning. All these things we would readily accept but not at rate of 310 Euros per night. Very overpriced.
My rating relates to this property misrepresenting itself as a castle. It is an old country estate, a fishing/ hunting lodge. The tariff charged does not reflect the quality of this accommodation or the services provided by staff.
- Official Description (provided by the hotel):
- 4 star hotel located on a 450 acre estate with 40 bedrooms & suites overlooking the river, mountain or both. The Fisherman's pub serves lunch and dinner by the open log fire, dinner is also served in the award winning Owenmore Restaurant. On site, miles of scenic river & lakeside walks, bicycles to explore the area and an outdoor tennis court. Connemara National Park, Roundstone & Clifden are all a short drive. ... more less
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- Also Known As:
- Ballynahinch Castle Hotel Ireland/County Galway - Recess