I have reservations for 9 days at this hotel.
Here are my complaints:
Signs for breakfast are until 10 am NOT 9:30 am when everything is cleaned up and put away.
Pool is poorly taken care of (grass, dead flies).
Night Staff sitting watching TV and not allowing customers to watch TV in lobby.
Night staff having customers in the back room with them.
Staff throwing children out of the pool when it CLEARLY states 14 years old and over.
Check in was after 4 pm.
Rooms cleaned after 4 pm.
Being stared down by staff was the worst! Which clearly makes you unwanted in the hotel. It is a shame since I am a Hampton/Hilton Rewards customer and have been staying in only these hotels for the past several years this has been my WORST experience ever. My children do not feel safe at all.
And when I asked if I can set up a meeting with the manager my head was practically chewed off!
Lebanon is a beautiful town but the hospitality in this hotel was classless.
Oh on a good note the front desk staff in the morning are nothing but sweet and very helpful. The morning and night staff are completely different.
A concerned Traveler
Children are not allowed in the south side, corner suites or higher floors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for being a Hilton Honor member. I am sorry that your visit turned out the way that it did. I understand that the Blue Raiders ball teams like to have fun when they come to a hotel but it should not go to the point of unsupervised children running around disturbing other guests of the hotel. I understand that the team is a paying customer but that does not give them a right to act uncivilized and in a unbehaved manor. The abusive language that was spoke to my staff was also uncalled for and truly shows class of that individual. I did offer you the option of helping you find other rooming accomodations so that you would be happy with your visit to Lebanon but you still chose to stay. It was unfortunate that the police were called down to settle down the events. May you have a successful tournament and may God bless you and yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.