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“Citywest Review” 4 of 5 stars
Review of Citywest Hotel, Conference & Event Centre

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Citywest Hotel, Conference & Event Centre
4.0 of 5 Resort   |   Saggart, Ireland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Saggart
Milton Keynes, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Citywest Review”
4 of 5 stars Reviewed November 19, 2013

Well have got to say booked this online and received a good discount, hotel was busy, but had a relaxed feel to it, Room was fine, very big, bed biggest bed i have ever slept in, bars were fine, staff were pleasant and seemed like they were interested in what they were doing.

Hotel is a bit period, like Downton Abbey which i liked, very good location to explore Dublin and at the price would recommend, Breakfast was also very good and staff, again very good.

Only tip i would recommend is when you check in at reception, ask for a room as near to reception as possible, otherwise you could be having a long walk to your room and when you have been well fed and watered, this can be tough.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,077 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Northern Ireland
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 19, 2013

Rooms were good and the food was good but staff were running from the restaurant to the bar and back. It can be a long wait for a drink at time. No atmosphere at the bar.This is my second time and it was booked for me the second time If I had known I would have chosen some where else

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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hotelgirl32
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 15, 2013

Not great, very busy huge queue for checking in and room very dated. Had to walk ages for parking and just huge crowds everywhere .. Not an enjoyable stay. Beds very uncomfortable and breakfast was ok.
Unless it was a quiet time I would not return her, felt like a cattle mart!! Disappointed

Stayed November 2013
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Walton-On-Thames, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2013

We have just arrived at this hotel.. The staff are helpful and have done all to make sure of a comfortable stay.. The room is very large and spacious.. The resturant is clean and overlooks the golf course.. The prices are very very reasonable.. We can use the spa whenever and do not have to book a slot!! Understandably you do when the hotel is busy but isn't that for safety!! We're looking forward to the rest of our stay.. Highly recommend

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 13, 2013

Myself, my wife, sister in law and 2 kids were going to Disney on Ice on sat and decided to have lunch in citywest before hand and have to say was very disappointed! Went to a room upstairs that had carvery on. My eldest daughter had a child's portion of pasta & meatballs & orange juice, youngest daughter had plain pasta & sauce, 3 adults had pre-packed sandwiches (not even freshly made) and tea - shocked to be told it would be €40.00. While the staff were extremely helpful I feel the hotel really jumped on the bandwagon and charged extortionate prices for what was already an expensive trip. Next time I'll make sure to have lunch at home beforehand!

Stayed November 2013
Was this review helpful? Yes 2
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Travelers are raving about these Saggart hotels

Donegal, Donegal, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2013

We decided to stay in the citywest as it was handy for the Disney on ice show ,which was taking place on the hotel grounds.The hotel looked lovely from the outside and the grounds were well maintained.
The bedroom was ok ,the wall paper was a bit dated ,the bed had no duvet there was only a very thin throw and a sheet ,so i seen every hour and dont usually feel the cold .
The hotel was very busy i didnt mind this as i knew there was functions on in the hotel.
we were informed that we had to book a slot for the leisure centre so we booked the 9 o clock slot ,as it was sunday morning we were a little late ,so i excused myself and said sorry for being late only to be told that i may have to leave early as their was other people getting into the pool.
so the leisure attendant came and asked us to go after a half an hour ,I though it was rather harsh as there wasnt any big crowds to be seen coming into the pool at that time and there was not any in the changing rooms as we left,i had a very disapointed 4 year old .
There was also no wifi in the rooms only a thing from about 2 centuries ago that u plug in to some sort of socket .I can honestly say i wouldnt stay her again and were glad to get down the road .

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 12, 2013

We booked Disney on Ice and decided we would make a break out of it and stay over night. On check in we were told we had full use of the leisure centre facilities yet when we went to use the pool we were told we had to prebook a slot and all slots were full....whicj#h resulted in 3 very disappointed little girls. My husband was told rather abruptly "did you not see the signs". We did not "see the signs" as the crowds of people in the hotel made it difficult. At dinner we were very disappointed with the options available but settled for carvery. It was ok...just about and when I got home I discovered I was over-charged! We went down for breakfast at 9.45 and they had run out of sauages, the rashers were undercooked (practically raw), the toaster wasnt working and there was no juice. I spent 20euro on breakfast on the way home. Very disapponting.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitywestHotelDublin, Manager at Citywest Hotel, Conference & Event Centre, responded to this review, November 13, 2013
Dear nady33,

Thank you for taking the time to review your recent stay with us. We greatly appreciate your feeback as it is only from the comments of our guests that we may constantly improve our levels of guest experience.

I am very disappointed to hear that your stay did not meet with your expectations on this visit and would greatly appreciate the opportunity to discuss your experience with you further. Please email me at marketing@citywesthotel.com at your convenience and I will ensure your feedback is thoroughly investigated.

Kind Regards,

Tristan Jacob - Marketing & Ecommerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citywest Hotel, Conference & Event Centre

Address: Saggart, Ireland
Location: Ireland > Province of Leinster > County Dublin > Saggart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Saggart
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citywest Hotel, Conference & Event Centre 4*
Number of rooms: 774
Reservation Options:
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Also Known As:
Citywest Hotel, Conference, Leisure & Golf Hotel Saggart
Citywest Hotel, Conference, Leisure And Golf Resort
Citywest Hotel Dublin
Citywest Resort Dublin
Citywest Hotel, Conference & Event Centre County Dublin, Ireland - Saggart

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