Having read through the (relatively few) poor reviews written about this establishment it is clear that they were written by former guests of the type nobody can do anything to please. How anyone can accuse the Lucan staff of ignorance and rudeness is beyond me as we found the Lucan Spa to be one of the best hotel experiences we have ever had, and we are seasoned travellers of both at home and abroad. What impressed me most was the standard of presentation of staff members and their enthusiasm to do anything to assist. The hotel offers good secure parking, FREE, which is a bonus given the prices Dublin hotels charge for their parking. The hotel is beautiful, traditionally decorated and full of charm - spotless and very welcoming.
We have young children and we can attest that children are NOT evicted from the bar at 7pm...why would they offer a children's bar menu if children were prohibited? WELL BEHAVED children are more than welcome to sit in the bar as ours were - if you don't control your children then other guests such as us would expect you to be told to remove your children! we enjoyed a bar meal, the food was delicious and good portions, the young male waiter was a credit to himself and his employer. Our room - 103 - was spotless, spacious and we have never slept on better beds anywhere...without doubt the best night's sleep I have ever had. Next time we will go the extra yard and take our dinner in the lovely a la carte restaurant which offered a very nice 3 course meal incl. tea/coffee for eur25.00 - we arrived just as it was opening at 6pm and were impressed by the two female dining room attendants checking their appearance before attending the entrance....things like that make the difference and show attention to detail.
We found the staff to be friendly, polite, happy to oblige a request and very smartly turned out appearance-wise so well done to the management for recognising this important aspect because people do notice things like that. I particularly liked that the staff were locals - I have nothing against foreign staff being employed however I think a hotel should be, in the majority, representative of its region and people. Lucan itself is a charming little village, very picturesque and I wish we had had the time to explore it properly - we will definitely return to Lucan sooner rather than later and will definitely stay at the Lucan Spa Hotel when we do. We have not enjoyed a hotel break as much as we did here in a long time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review The Lucan Spa Hotel. Reviews are very important to the hotel and allow us to meet exactly what our customers require during their time at the hotel.
I am delighted to read you enjoyed your stay at the hotel. Thank you for taking the time to write such an extensive review and your comments will be passed back to all our team here. Thank you for your kind words on our staff, food and cleanliness.
We thank you for your custom and we would be delighted to welcome you back to the hotel in the very near future.
The Lucan Spa Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.