I attended a wedding in Finnstown House on the night of June 1st, and was a resident of the hotel. The next day, my mother-in-law asked would I get her a glass of water to take pills with. I waited a few minutes at the bar, and then two girls came out, one in a bar uniform, and one in a housekeeping uniform. I asked could I just have a pint of tap water and the bar girl said she'd go get someone to get it for me, which seemed odd as it was only tap water.
Meanwhile, the girl in the housekeeping uniform (who was very unprofessionally chewing gum the whole time with her mouth open) nodded at me, went and got a glass, filled it with ice, went to the tap and filled the glass with water. She came over to me, put two straws in the glass. I held my hand out and said "Thanks", and she stared me right in the eyes, took a big drink out of the glass, and went "aaah", then walked off with the water, smiling to herself.
I was tempted to ask for a manager and complain, but as it was a family wedding on my husband's side, I decided not to say anything, but it is the weirdest, most bizzare thing I have ever witnessed, and I personally would want to know immediately if any of my employees were taunting and mocking customers in such a way.
I don't even know where to start to be honest because it was just really REALLY weird. Chewing gum and having housekeeping staff drinking behind the bar would already be unacceptable in most hotels, even without the weird rude way she then acted.
I wasn't going to complain because it was my husband's family hosting the wedding, but we decided not to stay another night in the hotel because of this incident, and I know that if my staff acted in a way that actively drove customers out of the building, I would absolutely want to know, HOWEVER I contacted the staff at Finnstown weeks ago, and apart from asking for contact details, I have been ignored.
It was a decidedly average hotel apart from the poor service. It's a nice enough building and grounds but the decor is poor and the food was not very good. I know it's hard to cater for a lot of people at a wedding, but the bar food and breakfast were only alright too. Overall I would have said it was "Okay" but this incident and their lack of caring about it are just awful examples of customer service.
Rooms in other hotels are better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments regarding your complaint, I wish to apologise most sincerly for the poor level of service you received. Our Bar Manager has asked me to also add his apologies to this reply. I wish to ensure you that corrective action has been taken. We strive to offer a friendly efficient service in comfortable surroundings.
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We like to handle all complaints directly and speak with you personally to resolve your complaints this is why we had requested your contact details. If you would like to discuss this further please contact me personally at the Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.