I was recommended this hotel and finally made it. The receptionist was very helpful and attentive and chatted to our three old boy who took a shine to here.
The only little blot on this hotels copy book is the size of the change room in the gym and the size of the pool ( a tad on the small size). I spoke to some of its members and though tolerant, there is frustration that the duty and general managers seem to be unsupportive of the new gym manager who is trying to get the gym upgraded. The gym needs bigger change rooms, better parent and child change area, bigger pool, new equipment and a general upgrade. Apparently there is a new owner so, Mr. New owner put your money in and upgrade the gym and pool!!
Back to the hotel. I was pleasantly surprised and delighted that Paulaner beer was available on draught. 10/10 for the bar there. The bar food was delicious my wife had fish and chips and I had the beef steak pie. 10/10 for bar food.
The restaurant was a pleasure, efficient staff, very chatty, helpful and not in your face. The food was faultless. Booking is essential though as it is a busy spot.
The room was fabulous, very snug, warm and cosy and well maintained.
The staff in this hotel are some of the best I have come across. From house keeping, waiters, reception, gym manager, bar tenders and even the maintenance guy, always talkative, smiling, helpful and nothing is a problem to them.
In summary, I most definitely will return. I hope the gym manager and the gym members get what they want from the new owners. I reccommend that the owners should meet the members for input to needs and requirements as they are it's future.
The hotel is a credit to its staff. I can't wait to return
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.