My husband and I booked in for one night on the Suite Treat package. This was our first visit to the hotel and our first impressions were very positive. It was very busy when we arrived as there were a lot of Communions there.
We arrived before the 3pm check in time but the receptionist checked us in as our room was ready. She was very friendly and efficient and it was a very good first impression of the staff.
We decided to have some lunch before we went up to the room and that sadly was our first disappointment. The food from the carvery in The Brasserie was overdone and not very hot. Plus, we had to attract the attention of no less than two staff members to pay as there was no one at the cash till but four staff were chatting just around the corner – so not a good start.
Our suite was lovely and the decor was beautiful. Sparkling wine and chocolates were included as part of the package and they were waiting in the room for us and the presentation of them was fabulous.
There were a couple of maintenance issues in the room but nothing that ruined our stay.
Dinner in The Park Restaurant that night was exceptional. The food was exquisite and it was a delight to eat there. The only downside was in asking for the bill, where we were charged for the meal, despite advising the waitress when we arrived that it was part of our package and giving her the voucher we received at check in. When the waiter returned with the correct bill, he very unprofessionally said “sorry about the error but we’re all over the place today.”
Our plan then was to go into “The Lime Tree” bar that had an adults only notice up and enjoy a couple of cocktails. We sat down at a table that needed clearing but we noticed that there wasn’t a bar man there. A few minutes later a member of the bar staff arrived and cleared the table for us and we placed an order with him for drinks. After 20 minutes he still hadn’t returned so my husband had to go out to the main bar to get some drinks as there was still no bar man in “The Lime Tree”. From there, our experience went downhill. For the time that we were in that bar, there was no staff there. They would come in every now and then from the main bar but that was it. Given that it was after 10pm when we went in to the bar, there were children there the whole time, despite it being “adults only” and despite licensing laws stating that children should not be on the premises after a certain time. To make matters worse, a manager came in at one stage and turned up one of the televisions for the children to hear the Eurovision and showed them how to higher the sound!
There was a musician playing in the main bar just outside the door of “the Lime Tree” and with the TV volume being hired, people had to talk loudly to be heard and the noise was just deafening. The noise was so bad that we ended up having to go up to our room without cocktails etc after about 45 minutes. This was such a disappointing end to our evening and really gave us a bad view of how the bars and rules are managed and followed up on by the hotel.
Breakfast the next morning wasn’t good. The food was cold and the scrambled eggs were watery. It wasn’t an enjoyable breakfast at all.
On checkout, the receptionist was really lovely and was very taken aback when I mentioned about children being in “The Lime Tree” bar as she agreed that it was adults only but she also confirmed that children should not be in the bars after 9pm.
All in all, our experience in the Castleknock Hotel was mixed. While we’d a lovely room and a nice dinner, the bar experience really soured our visit. In addition, while the hotel might be busy due to Communions etc, it shouldn’t result in residents being affected.
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- Also Known As:
- Castleknock Hotel And Country Club
- Castleknock Hotel & Country Club County Dublin