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“Heavy Mildew Smell in room” 2 of 5 stars
Review of Baymont Inn & Suites Kodak

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Baymont Inn & Suites Kodak
2.5 of 5 Hotel   |   2863 Winfield Dunn Parkway, Kodak, TN 37764   |  
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Ranked #7 of 10 Hotels in Kodak
Myrtle Beach, South Carolina
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
“Heavy Mildew Smell in room”
2 of 5 stars Reviewed October 19, 2013

Planned to stay 3 nights, but are leaving after one night. The traffic getting to the hotel was horrible. This apparently is the busiest time of the year and the road construction is making it worse. The topper was the room, however. The room wreaked with mildew/moldy smell. I ended up putting a washcloth over my nose and mouth and tried to sleep that way to filter out the smell. Did not sleep very well because of the smell, added to a bed that rolls to the center.

Our room was on the first floor. At check in we asked for a top floor room, but the hotel was fully booked. The shower/tub is about the strangest tub we've been in. The tub is shaped like a narrow "U", so you end up standing on the sides of the "U". Most uncomfortable, plus the show curtain is too small and does not cover both ends. Water pressure was fine and plenty of hot water. Freshest smell in the room was the bathroom.

Internet is free and works good. Television is CRT, but worked fine. There is a small fridge and that met our needs. The housekeeping only left Decaf coffee in the room. Breakfast was adequate. Biscuits and gravy were good. Waffle was a little tough, but OK.

Staff at the hotel were very nice.

We decided to leave after one night because of the smelly room. This is the 2nd time we've stayed in a Baymont Hotel and this will be our last.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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190 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Webster, Wisconsin, United States
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 18, 2013

Although the lobby appeared to be neat and inviting, and the desk people were very helpful, everything went downhill when we brought in the luggage. As we entered the door, we noticed that the carpet was ragged and the walls were dirty. There was also a definite odor to the place. We got up to our room, which was a king suite, and couldn't believe our eyes. The couch was very, very old and "saggy." The bed looked like it sunk in the middle. We found pieces of "stuff" on the floor that the vacuum had missed. The microwave and tv were both ancient. The plastic chairs on the balcony were spotted with mold. We took a peek in the bathroom and found a dirty towel hanging from the door. We immediately went back downstairs and checked out, never to return.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, November 8, 2013
Thank you for posting your review of Baymont Inn Kodak. We value the feedback these reviews provide and will use them to correct and improve any areas that need them. We are glad our desk clerks were helpful and regret not being able to accomodate you. We hope to see you again and have the opportunity to make things right.
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Minneapolis, Minnesota
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 18, 2013

We came at the worst time of the year apparently. It took us an hour and half to get down the parkway to the check in spot for our Wyndham resort vacation. We then had to turn around and get back to this hotel...frustrating way to start. The staff was very nice, but the room was less than that. It smelled musty and we couldn't get rid of the smell...they had no other rooms available so we did stay for one night of our original planned 3 night stay. The hotel was kind of gloomy and not very inviting. A one time visit to this area will do for us.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, November 7, 2013
Thank you for taking the time to post your review of Baymont Inn Kodak. We are glad our staff was so friendly and wished we had been better able to accomodate you during your stay. We hope at some time in the future you will come back to this area and stay with us again.
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Pikeville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

We stated at the height of peak season and was very concerned that pigeon forge would be packed and it was. There was a fall festival and craft show in gattlinburg and tons of people but Kodak was definitely a quiet retreat. The 1st night we ate at the diner and it was so good. Rueben sand was wonderful and the husband had the buffalo burger. Really really good. Overall if your looking for some place a little quieter but close to all that pigeon forge has to offer this is the place to be!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, November 7, 2013
Thank you for posting your review of Baymont Inn & Suites Kodak. We are glad you enjoyed the quietness and convenience of our location and hope to see you again soon!
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Loudon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2013

Realizing that Baymont isn't a 5 star hotel, it amazes me that we had a 5 star stay. This was honestly our best stay in the Gatlinburg area ever. Our room was clean and comfortable, the indoor pool was heated and very nice for family fun, the breakfast was great and the staff was more than awesome. We asked for extra pillows and they accommodated with more than we needed. The hotel is away from the major traffic and easy to get too. If we stay anywhere other than a cabin in the future, it will be at Baymont!!

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, November 7, 2013
We are so glad you enjoyed your stay at the Baymont Inn & Suites Kodak! Thank you for posting your review and we look forward to having you as our guests again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsport, Tennessee
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 30, 2013

When I arrived at the hotel I was greated promptly and politely. Upon getting my room key and going to my room I saw a few minor surprises. First in my room cob webs lined the corners. Secondly the balcony couldn't be used due to the massive amounts of spiders and spider webs. There was evidence that they had done some painting in my room since they didn't take down the painters tape. The bonus that this hotel has is that it has an indoor heated pool. It is a little dark if you swim at night. However the kids didn't seem to mind.
The breakfast in the morning was a little less than spectacular. The biscuits were very hard and seemed to have been reused.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, October 4, 2013
Thank you for posting your review of Baymont Inn & Suites Kodak. Feedback such as yours is a very valuable tool used to ensure each and every guest stay is more enjoyable. We are glad your children enjoyed the indoor heated pool. We hope to have you as our guest again and that you will allow us to have a second chance to make things right.
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Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 25, 2013

This was the absolute WORST dump I have ever tried to sleep in, in my life! My room was full of bugs, spider webs, filth, and the tv never worked the entire time I was there! The was a hole in the wall that was never repaired from the doorknob, and the staff were very RUDE! I received a call after midnight asking me to move my "handicapped" vehicle to another spot! The side door was closed the next morning during check out for maintenance! What a fire code violation! The manager refused to offer an apology, so corporate HQ was contacted. I was reimbursed for the cost of 1 room, since I had been charged for 2 other suites! Did NOT eat the breakfast bar, but the lady there was very kind to my young granddaughter! Kudos to her! Never will see us again!

Room Tip: Find a place that is CLEAN, ask to see your room before they quickly take your credit card!
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGilliam, Assistant General Manager at Baymont Inn & Suites Kodak, responded to this review, October 4, 2013
Thank you for taking the time to post your revised review of Baymont Inn & Suites Kodak. We apologize that your stay was anything less than satisfactory. We strive to make each guest stay as enjoyable as possible and immediately address any issues that may arise. We are glad our breakfast hostess was friendly to your granddaughter and there were no issues with the other two rooms in your party and hope that you will give us another chance to make things right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Kodak

Address: 2863 Winfield Dunn Parkway, Kodak, TN 37764
Phone Number:
Location: United States > Tennessee > Sevier County > Kodak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Kodak
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Kodak 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Baymont Inn and Suites is conveniently located to all the attractions, shopping and dinning in Sevierville, Pigeon Forge and Gatlinburg. Our convenient location offers quick and easy access to I-40 at exit 407 and the Sevierville Event Center. ... more   less 
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Also Known As:
Baymont Inn And Suites Kodak
Baymont Inn & Suites Kodak Hotel Kodak
Baymont Inn Kodak
Kodak Baymont Inn

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