My wife and I stayed for 4 nights during a conference and had some minor problems with the room electronics, but the staff was on it and shared information so all were aware and even gave us a discount upon checkout. They were friendly and professional and I would absolutely recommend them to my friends and family. The rooms were clean and comfortable but a little dim. The downstairs bar is unique with excellent customer service and unique drinks you can not get anywhere else in town. Finally, you are one block away from all the shops, no need for a rental to get around.