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“Great Place To Stay!” 4 of 5 stars
Review of Crowne Plaza Knoxville

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Crowne Plaza Knoxville
3.5 of 5 Hotel   |   401 West Summit Hill Drive, Knoxville, TN 37902   |  
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Ranked #24 of 87 Hotels in Knoxville
Spring Hill, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Great Place To Stay!”
4 of 5 stars Reviewed June 17, 2014

I always stay at this hotel when I am in Knoxville on business because of its location, friendly staff, & nice accommodations. The rooms are clean and spacious, the food is really good, and the staff could not be any more top notch! I'm always treated like royalty when I stay here.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, June 18, 2014
Thank you for taking the time to leave a review regarding your hotel experience. I'm happy to hear you found the staff and facility top notch. We always strive for great service and love to hear feedback that we're hitting our goal. We value your comments and hope to see you again soon.
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272 reviews from our community

Traveler rating
    117
    84
    30
    19
    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

Very nice hotel. Close to the university and downtown . The staff is wonderful. Very enjoyable. The only down fall is they make you pay for parking. I feel for the price you pay for the room it should be included.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, June 11, 2014
Thank you for taking the time to leave a review via TripAdvisor. We're happy you enjoyed your stay; specifically the staff and location. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2014

This hotel was perfectly located for a conference I attended. The room I stayed in was spacious with a double bed and clean and tidy. The wireless internet connection in the room was easy to connect to and fast. The restaurant was good, especially for breakfast. The staff were very courteous and helpful. The proximity to Market Square was a bonus and there were lots of good choices for dining.

Room Tip: I followed others' advice and requested a room on the back side of the hotel. This was a good ch...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, June 9, 2014
Thank you for reviewing this hotel and providing feedback for us. We're happy to hear you had such a wonderful hotel and service experience. We always do our best when it comes to serving our customers. Thank you again for your comments and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

Great location in the heart of downtown Knoxville. Short walk to old town and market square with many restaurant and bars. Clean hotel and rooms with friendly service. We I stay in downtown Knoxville I stay here.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, May 29, 2014
We're so happy to be able to provide you with a great downtown location! Thank you for your review and we'll see you on your next visit to Knoxville.
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Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 24, 2014

I stayed downtown for meetings and found the location perfect! I also enjoyed the location, so close to the Knoxville Square!

Staff is very nice and take great care of you, I really liked the professionalism of the bellman too!

The rooms could be updated, but clean and comfortable!

Room Tip: I liked the views facing the back side of the hotel, I am sure square views are also very nice
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, May 29, 2014
We're so happy you enjoyed your stay. Thank you for taking the time to leave a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, CA
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 21, 2014

I really wanted to give this hotel a bad review, but I had a great night sleep and the toiletries were surprisingly good, so it's just not fair to them.

My biggest complaint is that it felt like I stepped back into the 80's when I walked into the lobby. Hunter green and burgundy decor with dark and dreary lighting. The elevators sound like they are on their last leg. When more than 5 people are in them, you're just praying that the cables hold out. The corridors on the different floors remind me of a college dormitory. Needless to say, we spent as little amount of time possible at the hotel. It's just depressing.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, May 22, 2014
Dear Traveler,
Thank you for your review. We appreciate your feedback, whether positive or negative so that we may continue to improve upon our facilities and services. We plan on continuing with our hotel updates and renovations and will hopefully meet your approval on your next visit. Thank you again for your review and for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 15, 2014

I haven't stayed anywhere else in Knoxville, but I would definitely go back to this hotel if I return. I booked a group trip, and the sales agent I dealt with, Jeff Shrewsbury, was extremely attentive throughout the whole process, and even called my office after our stay to make sure everything was to our satisfaction. It was! The hotel is located just a few steps from all of the little downtown areas- Gay st, Market Square, and Old town. Hotel garage parking was inexpensive and easy. My international group was thrilled to discover the almost unheard of policy of free long-distance calls from the room. Also, it was a pleasure seeing the well-behaved dogs walking through the lobby, as the hotel is dog friendly. Finally, the gym is top notch for a hotel. 2 floors, a full nautilus-like weight machine setup, at least 3 of several different cardio machines (stairmaster, elliptical, treadmill, etc...) and a lap pool, and lots of TVs above the cardio equipment so you can watch whatever you want, and the person next to you can watch their show on their tv. Staff was extremely friendly, helpful and patient, which is always a bonus with an international group where not everyone speaks English. The hotel itself is showing a bit of age, with some worn carpet and patchwork on the wallpaper, and the breakfast buffet was not as elaborate as what is shown on the posters in the elevator (I tried it once and then opted for breakfast in market square the rest of the trip). The rest of the amenities and the staff more than made up for such small issues.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, May 19, 2014
Dear Curlytb,

We couldn't be more pleased to hear about your wonderful stay. We appreciate you choosing to stay with us at the Crowne Plaza and hope to welcome you and your group back again soon.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Knoxville
#23 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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