The hotel itself and all amenities were exceptional & I would recommend staying there. My rating is reduced to a 3 due to reservation issues. My daughter had a contract to guarantee a block of rooms for her wedding at a discounted rate for out of town guests. We understood that if these rooms were not booked, we would have to pay for the empty rooms (a considerable sum). Our guests were told to request rooms blocked for the wedding and this was handled properly by the in-house representative. However, when he was busy or not working, the calls were routed to a national reservation desk that gave the incorrect information that the block was full. This actually caused some of our guests to stay elsewhere. We had to call guests, explain, and try to track down where everyone was staying & ask them to change so we could fill those rooms. This was an aggravation we didn't need the week before the wedding.
- Also Known As:
- Crowne Plaza Knoxville Hotel Knoxville
- Crowne Plaza Knoxville Hotel
- Knoxville Crowne Plaza
- Official Description (provided by the hotel):
- The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more less
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