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“Location excellent or terrible. Hotel is OK.” 4 of 5 stars
Review of Holiday Inn World's Fair Park-Knoxville

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Holiday Inn World's Fair Park-Knoxville
3.5 of 5 Hotel   |   525 Henley Street, Knoxville, TN 37902   |  
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Ranked #18 of 89 Hotels in Knoxville
otocad
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Location excellent or terrible. Hotel is OK.”
4 of 5 stars Reviewed October 13, 2013

If you need to go to the Convention Center (just across the road) or the stadium (just down the street), then this is the place for you. Downtown is two blocks away, and consists of a square block of boutiques and restaurants. If, however, you don’t absolutely have to be downtown, or you want any kind of fast food, or anything to do after 6pm, then get a hotel in the Cedar Bluff area, two miles down the road. The mountains are two hours away by car.
The hotel itself is good, clean and newish, with underground parking. The staff are friendly and helpful, and there’s even one OK restaurant and one coffee bar in the hotel. The rooms are 3-4 star, but I was surprised to find no safe in the room. There is also no fridge, but there is nowhere nearby to buy anything to put in it. The hotel runs a shuttle service to anywhere within 3 miles, and I can see why it needs to. I didn’t try it out.
The hotel itself is good, but be warned about the location. The same goes for the other hotels downtown.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
St. John
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 9, 2013

We recently stayed at this hotel during a game weekend and received some of the worst bar service I've ever had. Especially in a hotel. We first sat down for happy hour at the hotel bar and were given great service by a server named Sam and then a server named Alexandra came in and stood behind the bar talking about her new "plum" lipstick while we were waiting for drinks. Sam was busy with the other customers and setting up for the night and this girl Alexandra refused to do anything productive or help anyone. She was leaning against the counter behind the bar with her arms crossed. Another person joined our group and waited 20 minutes for a drink when there were only two other people at the bar besides us. When we asked her a question about the local area we were basically sassed and made to feel stupid for asking.
Then a couple next to us asked for potato chips, Alexandra filled their bowl, tossed it on the bar, then filled her mouth with chips from the same bag, and put the bag back in the cabinet behind the bar.
We felt that we were singled out, being that we were younger than most people at the hotel this weekend, (being in our early 30s,) but we are IHG Rewards Club Members who are very well traveled and this was absolutely unacceptable

We spent two nights at the hotel and both nights were the same thing with this girl. The other bartenders were even talking about her behind her back TO the customers at the bar.

If it weren't for this experience, I would absolutely recommend this hotel to other people. It was clean, convenient, and the location is great. If Alexandra were not there, this weekend would have been MUCH better.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn World's Fair Park-Knoxville, responded to this review, October 24, 2013
Dear katie p,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 3, 2013

We went for a football this past weekend and really loved the location. It was close enough to the stadium yet far enough away; the UT campus starts just a block away. This hotel has a nice buffet or order off the menu breakfast and a convenient nick nack store if you need anything. If you want to walk down to the river it's only about 4-5 blocks. Downtown is just as easy and the Market Place area is recommended with many stores and eateries, they even have outdoor shows and concerts.
The hotel has on premise parking which is an easy in and out and a nice bar area that has seating inside and out. We really enjoyed our wekend and the Hotel exceeded our expectations. Check in was quick and the staff was very friendly.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East End, Arkansas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 1, 2013

We booked this hotel through Hotels.com a month or two in advance. We were able to get a GREAT deal by doing so. We decided to stay here because of its close location to Neyland Stadium. It's just a short walk away. There is also shuttle service available if you choose. We chose to ride to the stadium then walk back. Our driver that morning could have been a bit more cheerful & personable. I'm not sure he cracked a smile the entire time. We also decided to take the shuttle to Calhoun's on the River that evening & our driver that time was a delight. He was very friendly & a delight to talk to. I wish I would have gotten his name. Everyone at the hotel was helpful & pleasant to deal with even while being swamped because of football game. Our room had what they called a "city view". & oh what a view it was. It was toward Henley & yes we could hear all of the traffic & firetrucks that ran all night, but for the view, it was worth it. Every morning you could see the most beautiful sunrise.

The bed was extremely comfortable & the pillows were amazing. I instantly missed them upon our return home. The only real "complaint" I would have is that we were in a handicap room which meant it had a "roll in" shower. This was nice because of the openness, but also bad because of the same. No matter what we tried to do to prevent it, water would flood the bathroom floor every time we showered. Not too big of a deal because we'd just clean it up with the extra towels, but with the hotel pushing being "Green" & reusing towels, this didn't seem to work with that plan. Oh, & this may seem silly, but the toilets are incredibly...loud. I kept hearing strange noises in the night, then we determined that we could hear our neighbors flushing. Strange, but true.

Overall, we loved our experience at this hotel & have decided that when we come back to Knoxville, we will definitely being staying here again!

Room Tip: If you want a room with a beautiful view of the city & don't mind street noise, ask for a ro...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, AL
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 30, 2013

We stayed here for a football game and really enjoyed the stay. Probably a 10-15 minute leisurely walk to the stadium (maybe another extra 5 minutes if you wanted to go to the basketball arena). You are also very close to the Market Square District (5-7 minute walk). Staff were very attentive and very responsive to a customer wanting to get checked in quickly and get to the game. Rooms were clean and well appointed, though nothing extraordinary. Indoor pool nice. If you have time, a good option is to stroll the World's Fair Park adjacent to the facility.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Germantown, TN
Top Contributor
164 reviews 164 reviews
36 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 29, 2013

I stayed here this past weekend as my "usual" was booked out and what a pleasant surprise it was. The location is perfect for walking to the Market Square or to the campus. The hotel is extremely clean and the staff was very helpful and attentive. The rooms were not well appointed though with information but when I asked for what I needed, it was done immediately. The restaurant in the hotel offered good food at reasonable prices. I will definitely stay here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 25, 2013

We were passing through Tennessee, and decided to hotwire a hotel for the night. We got the Holiday Inn, and we were very pleased. The hotel is a 3 star hotel but I feel like it should at least be a 4 star. Very clean, great staff, and very close to downtown and market square (15 minute walk).

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn World's Fair Park-Knoxville

Address: 525 Henley Street, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Knoxville
#13 Business Hotel in Knoxville
#14 Family Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn World's Fair Park-Knoxville 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
The Holiday Inn World's Fair Park is located in the heart of Downtown Knoxville, Tennessee. We are currently updating our spacious facility with the latest technology and a trendy atmosphere. Whether you are traveling solo or in a large group, our hospitality is like no other, However, don't take our word for it, experience this for yourself. Can't wait to see you here and have a safe trip! ... more   less 
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Also Known As:
Holiday Inn World`s Fair Park Hotel Knoxville
Holiday Inn Select Knoxville
Holiday Inn Knoxville
Knoxville Holiday Inn

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