We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Lobby... Room had no "WOW" Factor” 4 of 5 stars
Review of Hilton Knoxville

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hilton Knoxville to your Saves list
Hilton Knoxville
3.5 of 5 Hotel   |   501 West Church Avenue, Knoxville, TN 37902-2591   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
2X HHonors Points!
Ranked #26 of 89 Hotels in Knoxville
GreenLeadersSilver level
Knoxville Downtown, United States
1 review
1 helpful vote 1 helpful vote
“Beautiful Lobby... Room had no "WOW" Factor”
4 of 5 stars Reviewed December 21, 2013

The place was nice, and decently priced. With that said, several of us staying in the hotel felt the beds lacked some comfort, and the rooms had no "Hilton WOW Factor" as we were accustomed to back in the day. Other than that, no complaints.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Guest,

Thank you for your professional and honest feedback from your recent stay in Knoxville. Your point of view is appreciated and I assure you that we will continue to work towards improvement. We do have plans in the coming year that I will believe certainly address the concerns that you voiced.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

638 reviews from our community

Traveler rating
    247
    212
    112
    43
    24
See reviews for
146
114
44
247
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Vermont
Top Contributor
127 reviews 127 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 20, 2013

Enjoyed my stay at the Knoxville Hilton. Location is excellent. Walking distance to lots of nice restaurants. Big standout was the staff and customer service. Very committed, friendly and helpful at all levesl from reception to maintenance to room service. Check in/check out was quick and easy. Loud plumbing noises in room but issue was immediately investigated upon reporting it. Garage is a little strange as their is no direct connection to the hotel which is not optimal in cold weather although they do offer valet parking. Starbucks in hotel is a nice feature. Did not eat at restaurant/lounge but it looked nice!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Valued Guest,

Thank you for sharing your thoughts with us. We take great pride in hearing these positive stories from our guests. We truly appreciate your professional feedback and your willingness to share your thoughts with other travelers.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 19, 2013

I have stayed here several times both solo with work and with my family. This is a first class hotel, and I can't say enough good stuff about it. We have even been able to bring our chocolate lab with us for a small fee. This place is great. It's exactly what you would expect from a Hilton such as this. Shaun in the concierge lounge is absolutely awesome. He truly understands what hospitality is all about. It's people like him that make traveling for a living as pleasant as possible.
It's also a lot of fun to stay here on a weekend during football season. It is a sea of orange, and a really fun place to be. This is an awesome hotel and very affordable.

Room Tip: Let them know if you have a pet beforehand so they can put you on the animal floor. (The 4th floor...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Valued Guest,

We just wanted to thank you for choosing to stay at our hotel and for giving us your feedback. Guest feedback is the only way we are able to continue to move forward with our service. We look forward to your next successful stay at our hotel.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Standish, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed December 14, 2013 via mobile

Stayed on the 18th floor, clean room with all facilities you would expect in an executive room. Coffee bar in lobby was very good. Bar prices are quite high but expected. Good location close to centre which is very clean. Would go back on business or with family

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Guest,

I just wanted to thank you for your professional feedback and for letting others know about your positive experience at our hotel. We take great pride in our commitment to guest service and are thankful to hear from our valued travelers. We look forward to your prompt return.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett Square, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2013

Stayed there several times for business. It's a great location downtown, short walk to great restaurants and shops. Staff is very friendly and accommodating. Concierge lounge is fantastic - food is excellent and Sean P. has taken good care of me! Starbucks in lobby is a bonus. A must-stay if you're in Knoxville!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Guest,

Thank you for sharing your thoughts with us and others. We are always pleased so hear these great success stories with our guests. Also, thank you for recognizing the associate that made your positive stay possible. We look forward to your return soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed December 5, 2013

I stayed here for a few days on a business trip and had a wonderful experience. Friendly staff, excellent facilities (great fitness center for a hotel), and the executive lounge for Diamond members was a nice bonus as well. Parking can be crowded if self parking but otherwise a very nice property.

Room Tip: Higher floors have great views of the mountains. Get a river facing room.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 30, 2013
Dear Guest,

I just wanted to thank you for telling us about your experience at our hotel. We certainly look forward to serving you again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sand Springs, United States
1 review
5 of 5 stars Reviewed December 2, 2013

Very polite staff and a great place to experience southern hospitality. Not far from shopping and dinning with a relaxing room to call your home away from home. The room was nice and clean and breakfast was a nice way to start the day.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, December 4, 2013
Dear Guest,

What a wonderful experience to hear from a happy guest. On behalf of our entire team we just want to thank you for choosing our hotel and we look forward to serving you again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Knoxville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Knoxville
#17 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Regatta Hotels, Hotels.com, Cheap Tickets, TripOnline SA, getaroom.com, Hilton Hotels and Priceline so you can book your Hilton Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

Owners: What's your side of the story?

If you own or manage Hilton Knoxville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.