We stayed here for a weekend trip as we were attending Bristol Speedway for a Nascar race. It is a nice hotel located at the convention center. We paid the couple of extra dollars for the Executive room which includes a room on the 17th or 18th floor, updated interior and includes access to the concierge lounge. The concierge lounge includes a pretty good buffet breakfast, snacks and drinks. The staff is friendly and eager to please. I had positive interactions with the maid service, front end staff and bellman that helped my wife with our baggage and did not seem to be hovering for his tip, which he did receive. The room was comfortable and the bed was good. Our only concern was the room service breakfast was missing the toast as well as one of the orders of ham. But on the other hand it was inexpensive, good, and the service change was relatively low at today’s rates. I am sure if I would have called they would have brought up the missing items but we were low on time. Market square is a couple of blocks away from the hotel where there are several good restaurants and shops. Also Gay Street is another block away and has more restaurants, a movie theatre and a great general store called Mast which has clothes and anything else you may have forgotten, plus it’s just cool. Overall I would recommend this hotel and will stay here again next time we visit the area.
Executive room worth the couple of extra bucks.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 12, 2013
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Thank you for sharing your experience with us. I was pleased to hear the positive things about your stay. I do apologize for the mix up in room service. We will certainly work to avoid these things in the future. Thank you again for your business and we look forward to serving you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.