We stayed here on our way to Florida and didn't have a great experience. To start with, the front desk staff were unfriendly and behaved as if they couldn't care less that we were there or not - no smile or friendly welcome at this hotel.
Second, when we arrived, I asked where the exercise room was. I got a non committal gesture down a hallway that I took to mean that the exercise room was down that way. We brought our suitcases upstairs and I headed down to the exercise room to check it out before I got changed to go for a run on the treadmill. The exercise room was pretty sad with dated looking equipment and only one of each type of machine but I can handle that. I turned on the treadmill and it seemed responsive so I headed back up to our room and changed into shorts & sneakers and came back down to the exercise room. I jumped on the treadmill and turned it on only to find out that it didn't actually work even though it turned on. I unplugged it and tried a few more things to no avail. I headed to the front desk and asked the person there if the treadmill was broken. She looked at me blankly for a few seconds and then said "oh right, yeah, the sensor is broken" with no apology or anything. She offered a pass for a gym that was 10 miles away - not somewhere I wanted to go at 8:30pm after just driving for 12 hours with my kids. Especially since I specifically booked this hotel because they had a fitness facility. Using the other equipment (elliptical machine) was not an option because it was in use by someone else. In the end I skipped the run. Now, I understand that equipment breaks but a sign either on the fitness room door or on the treadmill (or both) would have been a big help since I wouldn't have bothered to get changed. And a little bit of concern and apology from the front desk staff would have been nice as well.
Overall, the room was okay and the price was fair but I will not be staying here again because of the rude staff and their lack of concern for guests who want to exercise during their stay.
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- Also Known As:
- Best Western Cedar Bluff Hotel Knoxville
- Best Western Knoxville
- Knoxville Best Western