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“Clean Quiet Convenient” 4 of 5 stars
Review of BEST WESTERN PLUS Cedar Bluff Inn

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BEST WESTERN PLUS Cedar Bluff Inn
2.5 of 5 Hotel   |   420 North Peters Road, Knoxville, TN 37922   |  
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Ranked #17 of 90 Hotels in Knoxville
Certificate of Excellence 2014
Tullahoma, Tennessee
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
“Clean Quiet Convenient”
4 of 5 stars Reviewed October 16, 2012

Room is a little larger than your standard hotel room but the bathroom was somewhat smaller, so pay your money take your choice. Up-to-date lobby area, comfy beds, real nice pillows, thick fat towels. Adjacent to interstate but did not notice any noise. Small but sufficient free breakfast and very nice staff lady made polite conversation that you don't get up north. Convenient to I-40, very good rate. This was third time to stay here in 2-1/2 years- quality has been consistent for all visits, and what a deal---

Room Tip: All rooms are good.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, General Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, November 23, 2012
Thank you for your response about your most recent stay at our property!

We are happy to have you as a return guest over the past 2 1/2 years and we appreciate your business. We look forward to your next visit and continuing to provide you with superior customer service.

Happy Holidays!
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311 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Athens
Top Contributor
91 reviews 91 reviews
23 hotel reviews
Reviews in 42 cities Reviews in 42 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 24, 2012

The cleaning would have been great, with the exception of a couple things. First the little conditioner bottle was only half full. This should get replaced after ever guest checkout. Also, there was a small pubic (maybe) hair on the towel by the bathtub. Kinda gross. Other than that, it was pretty spotless.

This hotel is right by the interstate, however my room was pretty quiet. I did ask for one facing away from the interstate however. If you don't sleep very soundly that might be a good idea.

Wifi: *sigh* This was frustating. It was at times very fast, then it would crash or get painfullllllllly slow. It crashed a LOT, over and over and over. A call to their tech support was not helpful. I tried the internet multiple times during my stay, not just during "peak" times. They really need to address this issue.

The room was quite big, likely due to an upgrade since I am a Platinum member. That was nice, however they did not offer a free bottle of water or snack as many Best Westerns due for us that spend half the year in hotels. Thats not really a big deal, but it is a very nice thing to do.

Overall, I might stay there again IF they fix their wifi issues. It really is a must for business travelers for this to be a strong feature.

Stayed August 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, General Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, September 28, 2012
Thank you for sharing your recent experience at the Best Western Plus Cedar Bluff Inn.

We greatly appreciate your comments. It is guests like you that care enough to leave feedback in order to assist us in improving the quality of the hotel.

I have had a meeting and addressed the concerns you shared with our team members.

Please contact me at 865-539-0058, so that I may have the opportunity to make things right.
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Spring Hill, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 23, 2012 via mobile

I stay here often when I'm in Knoxville. This hotel is consistently clean and the staff are helpful and friendly. I use their meeting rooms for classes I teach and they are spacious and comfortable. I will continue to use this hotel when I have need and urge others to do so.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, General Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, September 28, 2012
Thank you for choosing to stay with us at the Best Western Plus Cedar Bluff during your meetings.

We greatly appreciate your feedback as it helps us to constantly improve the service we offer you and all of our guests.

Again, thank you for you business and for choosing us to be your home away from home while staying in Knoxville.

We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 9, 2012

Again, we stayed overnight, Aug 7, this time in 131. We were on our way back to FL after visiting family in MI. The location is perfect for us to visit dear friends in the area. A person can't complain about the beauty of the facility, inside and out, or the staff. The units are very large, very well appointed. There was plenty of supplies for a family of 4 in our double bedded unit [even though it was just the 2 of us, but we had run into stingy supplies at another property on this same vacation.] This particular property has very nice furniture/cabinets that use the best space to organize the room's small fridge below the coffee maker/supplies basket & ice bucket shelf at the back of this cabinet, with an upper short shelf over this one to hold the microwave. Plenty of clothing storage plus two shelves in the dresser next to the mini-kitchenette under the large flat screen TV. Next to both of these cabinets on the wall across from the beds, was a large work table/desk with office chair. Comfy arm chair with footstool next to the outer wall bed has a nice lap-desk and a floor lamp behind it with extra outlet should two people need to plug in lap tops/ipads/smart phones and use the wi-fi. Rooms we've stayed in here are really quiet for the most part. Heard occasional hall noise, but not much.

Note for management: please consider having the housekeeping staff not use, or tone down using, air fresheners in the guest units. We neglected to note the rezzie 'no chemi' or 'no harsh scents' [hubby made rez, and I'm not familiar with your special housekeeping requests, where I work we have a hskp special request of 'CHEMI' that tells staff no heavy perfume or cleaning scents can be used/no feather pillows/bedding...guest coming in has allergies.] Your units are already clean, and should be as fresh smelling as your common areas are, the units don't NEED what seems like a half can of heavy air freshener sprayed all over them! I'm very scent triggered for allergies/asthma. Again, not your staffs fault, but if you can note the Earl Reams or Earl/Carol Reams rez for 131 history not to use heavy scents our next stay, please do. This being a non-smoking unit, one wouldn't think heavy scents would be needed anyway.

Thanks!

Room Tip: We have stayed in an upper room floor, and now a ground floor unit, and certainly we had no noise pr...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2012

Great service at front desk, immaculate room, outstanding (free) breakfast. Blissfully quiet. Extremely comfortable bed. Great restaurants within a half mile. Can't think of a single thing to list as a con. Easy access from I-40. Only wish I had a reason to go back!

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, August 6, 2012
Thank you for your recent stay at the Best Western Plus Cedar Bluff Inn.

We are glad your experience at our property was very enjoyable, and we value your feedback. We enjoyed being your home away from home during your trip to Knoxville and hope, if you find a reason to return to Knoxville, you will visit us again.

Thank you for your business, and again for taking the time to complete a TripAdvisor Survey.

We appreciate your loyalty to Best Western International!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malinta, Ohio
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 9, 2012

Got this hotel at a great rate through one of the big travel-bidding sites (I'm sure you know the one). Clean hotel, ac unit kept the room a comfortable temperature, decent breakfast buffet (as far as microwave breakfast buffets go), and EXTREMELY helpful staff. Although they were short-staffed due to a medical emergency in the family of one of the desk clerks, the remaining clerk was running around keeping the hotel running without any glitches. There are a lot of things to do in the general area... shopping, several restaurants, etc. The pool area is nothing special, but it was there and seemed well-kept. Would go back again if I was in the area.

Room Tip: The single elevator was pretty slow... we used the stairs almost every trip we needed to make down t...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, August 6, 2012
Thank you for your recent stay at the Best Western Plus Cedar Bluff Inn.

Your experience at our property is very important and we value your feedback. I am glad to hear that our guest service team was able to keep the hotel running despite the emergency we experienced. Also, I would like to apologise if the elevator was moving slowly between our three floors.

We enjoyed having you as our guest during your trip to Knoxville and hope you will have the opportunity to visit us again.

Thank you for your business, and again for taking the time to complete this Tripadvisor survey.

We appreciate your loyalty to Best Western International!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Juliet, TN
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 9, 2012

We had to drive up to Knoxville at the last minute the Friday after July 4th and I actually called from the road trying to reserve a room. Everything up to that point (at least 5 others called) was either booked or only had a "Smoking Room" available, which was not an option. This Best Western had a room available and the young woman who answered the phone was very polite and accomodating. We didn't check in until after 10:30 p.m. and were out by 8:30 a.m. the next day. The room was very clean as was the bathroom and it provided a great night of sleep-bed was comfortable, flat screen TV a nice plus as was the internet connection. The free breakfast wasn't too bad but I had hoped it would have provided more choices-it worked in a pinch though. We too were surrounded by soccer kids/moms/dads but we managed to grab our food and eat before most of them came to the lobby for breakfast. While the location seems good as there are many other hotels and nicer restaurants around, we had a hard time locating a grocery store or drive-in market to pick up some milk and other snacks the night we arrived. I would stay at this hotel again but prefer staying on the other side of Knoxville, at exit 398 as it appears to be a less congestive area.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler J, Manager at BEST WESTERN PLUS Cedar Bluff Inn, responded to this review, August 6, 2012
Thank you for your recent stay at the Best Western Plus Cedar Bluff Inn.

I am glad that you found our property polite and accommodating during your overnight stay in Knoxville. During your stay, we welcomed many soccer parents and children to our hotel when our city hosted the AYSO National Soccer Games which occurs once a year. I am sorry for the increased congestion it created around the area.

Also, just this past month a brand new Kroger Marketplace opened its doors less than a mile from the hotel, along with an Aldi, and Gordon Foods Store. Were you able to get directions to these from our guest service team?

Thank you for your business, and again for taking the time to complete this Tripadvisor survery.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Cedar Bluff Inn

Address: 420 North Peters Road, Knoxville, TN 37922
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Knoxville
#10 Business Hotel in Knoxville
#12 Romantic Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Cedar Bluff Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Cedar Bluff Hotel Knoxville
Best Western Knoxville
Knoxville Best Western

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