It started bad and got worse. The desk clerk couldn't find my reservation. Finally he found it. The front drive was blocked and I had to drive all the way around the building to get to my room. I lugged in all my luggage and found it was not a handicap room, as I had reserved. I didn't feel like going to the hassle of moving, so I let that slide. I then realized the fridge didn't work. The wifi never worked either. I couldn't charge my cell or tablet because all the electrical outlets were old and worn out, the chargers kept falling out of the outlets. Each bed had 2 tiny "Joe Boxer" pillows, cheap and uncomfortable. As I checked out, I advised the desk clerk of the issues, and the fire hzard of the ungrounded, 3 outlet aadapter that was plugged in to power both the fridge and microwave. She smiled and nodded a lot, said OK a time or two and that was it. No apology, no compensation, no concern whatsoever. All this on a room that was "just renovated." I hope there are no guests there when the place burns down due to their negligence. This motel converted to an Econolodge while I was there. Both compnies should be ashamed. I would have addressed this when I realized each thing, but after driing 9 hours, disbled and in a lot of pain, it was just too much. Had I known there would be that many issues, I would have spoken sooner.
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- Also Known As:
- Knoxville Best Western
- Best Western Knoxville