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“Great stay!!” 4 of 5 stars
Review of Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
3.0 of 5 Hotel   |   1109 White Ave, Knoxville, TN 37916   |  
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Ranked #17 of 89 Hotels in Knoxville
Lexington, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great stay!!”
4 of 5 stars Reviewed January 6, 2013

I had a great stay at the Four Points Sheraton in Knoxville! I was in town for an opera audition on the University of Tennessee's campus, and was able to get to my audition destination in a 5-minute car drive. The hotel lobby was lovely, and the attendants warm. I had a single room, with a king size bed big enough to roll over in nearly three times. The bathroom was spotless, and the vanity area was big enough for all my makeup and hair accessories. The building was quiet. The only small problem I had was that the HD channels didn't show up on my tv (non-HD channels worked fine), but I really didn't miss it at all since I was only there for one evening. Overall I had a great stay!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 7, 2013
Great comments! Appreciate you taking the time to share and will certainly pass on to our amazing team! HD channels are up and running and at times, due to weather, experience brief interruptions.

Look forward to your next visit!

Take care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    97
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    15
    3
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Indianapolis, Indiana
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 31, 2012

We were in Knoxville Tennessee for a basketball game at the university and the Four Points by Sheraton was a good location for us. It is also a good location for downtown activity. Our room had a king bed and it was comfortable. They will also accomodate your preference to NOT have down filled bedding as we are allergic to down/feathers. There is a parking garage attached to the building which made access to the hotel very easy. WiFi service was included. There is a small dining room but we didn't eat there. I would stay there again if we visit Knoxville, Tennessee.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 1, 2013
Great to hear about your visit! One of our many advantages we have is our location to downtown and UT. Next time try our restaurnat, MK's as we have many local specialties.

Thanks again.
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Windermere, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2012 via mobile

I'm very pleased overall with this hotel. Staff very corteous , friendly and pleasant. Made sure that our needs were taken care with little or not request . Overnight staff fantastic and very pleasant and helpful which is hard to find at 2am ! Only downside parking too limited when high occupancy

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 1, 2013
Thank you for sharing such great comments! I will be passing them along to the staff, including the overnight associates who take great care of our guests'.

Looking forward to your next visit and take care.
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Cambridge, Massachusetts
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2012

concierge knows what they're doing. can't take that for granted. parking is $8, not taxed. building and rooms are older. flat screen tv, standard. cable network stations, standard. working remote, AMAZEBALLS. for some reason, hotels never seem to change their remote batteries, but they worked here. yay!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, December 17, 2012
Thank you for your positive remarks and yes we do change our remote batteries! Glad you enjoyed your stay and look forward to seeing you soon.

Take care
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Tucson, Arizona
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 9, 2012 via mobile

Stayed at the Four Points for one evening. Upgraded to a junior suite. Nice room with microwave and refrigerator. The Internet was free but ran very slow in the evening. Bar was nice but the beer was expenses $6.50. Lobby very festive for Christmas with free coffee in the morning.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, December 10, 2012
Thank you for sharing your positive feedback regarding the property. I am pleased you were upgraded and enjoyed the room type. A good portion of our room inventory includes upgraded rooms. Great news to share regarding our internet as we are in the process of upgrading our service to include much more bandwidth!

Look forward to your next visit.

Take care
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Memphis TN
Top Contributor
104 reviews 104 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 19, 2012

Stayed for a couple of nights while attending a conference. This is a small property but with adequate services. The room was spacious comfortable and everything in good repair. We found the staff helpful. Used the fitness center; all was clean and in working condition.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, November 26, 2012
Thank you for sharing such positive comments regarding your stay! We appreciate your business and look forward to your next visit.

Take care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2012

I stayed in this hotel for my birthday, and it was nice. The room was very big and the bathroom was decent. Parking was confusing, though, and the staff wasn't incredibly friendly. The bed was good size but the sheets felt dirty and used. It was in walking distance from campus. Upon checking out we were charged for parking even though we walked, and it was a big deal to get the charges cleared. Overall this hotel was acceptable, but not exactly worth what we spent.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, September 11, 2012
Dear guest, I thank you kindly for offering your comments regarding your stay on Trip Advisor. I am happy to hear that your overall stay was good, but I am very sorry to hear about the challenges you experienced with parking and with your bed sheets feeling worn. We replace our sheets regularly and based on your comments here, I will make certain that we check them for wear on a more timely basis to ensure that this does not happen again. It is our goal to give all of our guests the highest level of service and I do see where we fell short with your stay, If you would, please feel free to contact me here at the hotel and I would be more than pleased to speak with you and resolve this situation further. I would like to thank you for your business and I wish you a great day.
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Knoxville
#15 Family Hotel in Knoxville
#21 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

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