We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr to your Saves list
Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
2.5 of 5 Hotel   |   6324 Papermill Drive, Knoxville, TN 37902   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #7 of 90 Hotels in Knoxville
Certificate of Excellence
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Love it”
5 of 5 stars Reviewed July 9, 2014 via mobile

This hotel is very convenient to UT Medical Center where we've been having to make several trips
recently. The staff has all been great. We've had 2 stays recently and stayed multiple nights both times. Both times we used points to pay for our room, but they upgraded us to hottub rooms. Not very many HIEs will do that. The rooms have been very clean. We love staying here!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

123 reviews from our community

Traveler rating
    92
    20
    8
    3
    0
See reviews for
36
18
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Kingsport, Tennessee
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

We came to Knoxville for an event at UT- perfect location, clean rooms and Mr. Lee and Leslie have a Continental breakfast area that is one of the best I've had in a long time. Esp the Pancake Maker :) We will stay here again. dont' have even one negative thing to say.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church, Virginia
Level Contributor
113 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 16, 2014

I was disappointed with the noise at this hotel. After a long day of exploring Pigeon Forge/Gatlinburg I was looking forward to a restful sleep before having to get up at 4 AM to catch a flight out of Knoxville. The room I got on the 5th floor was facing I-40 which has 18-wheeler traffic at all hours of the night. There was no sound barrier, I could see traffic from the bed. The air unit fan in the room buzzed all night yet didn’t keep the room cool even though I tried to make get it cooler, but I guess the fan blocked out some traffic noise? Either way it was more difficult to fall and stay asleep due to noise and then sweating. I had to get up in less than 6 hours so why call the front desk (which looked disorganized) to see if they had another room (or fix the fan)? I was losing precious time to sleep no matter what. BTW the Keurig coffee maker was in the bathroom! Glad I don’t drink coffee, even if it is in the sealed, individual cups, that grossed me out. Poor design. This hotel may be modern, but I’m glad my time there was less than 8 hours. Although it was only a 20 minute ride to the airport, I’ll stay closer to the airport if having to leave on an early flight again.

Room Tip: Ask for rooms that face away from interstate 40
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this review, July 3, 2014
Dear grapeeape,

Thank you very much for staying with us and for taking the time to post a review. We are very sorry you were not satisfied with your stay due to the room amenities and challenges with the noise.

As a valued guest, please be assured that all feedback will be acted upon as we rely on you to tell us how we are doing and how we can better meet your needs. We hope that if your travels brings you back to our area, you would give us another opportunity to provide the excellent accommodations you were expecting.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage,Indiana
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 14, 2014

Brand new and very nice hotel. Easy to get to. Very helpful front desk. Rooms are clean and spacious. Beds were very comfortable. Several restaurants close by. Complimentary breakfast included eggs, sausage, biscuits and gravy as well as your standard sweet rolls and cereal. We will definitely stay there again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesboro, Kentucky, United States
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

My husband has had a severe stroke and was going to have cataract surgery. I phoned Holiday Inn Express and requested a handicapped room, the gentleman who answered the phone was gracious and ready to help me in my needs. I told how my husband was and that he needed a room with handles all around the restroom. He told me that all the handicapped accessible rooms were rented for that night but give him an hour and he would call me back. He called back and told me that he made arrangements for us to have a accessible room. We arrived and our room was welcoming and clean. The staff was exceptional meeting all our needs. This was one of our most presurgery restful nights

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

Brand new, very modern hotel, Easy access from Interstate, Easy check in, Front desk staff very helpful, Clean pool, Clean rooms and comfortable beds. Fun fire-pit with seats outside to relax after a days drive. Very good complimentary breakfast, Free wi-fi, Our room was on the other side of an elevator but we heard no noise from it at all. Will definitely stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
12 reviews
7 hotel reviews
5 of 5 stars Reviewed May 2, 2014

This is second HIE in 3 days on trip across country. This one is brand new and perfect. I really can't think of one thing I didn't like. The rooms were modern and very comfortable. We had 2 queen beds. Bathrooms were really nice and clean. Staff was great. Breakfast was perfect. Pancakes, eggs, sausage, 2 kinds, muffins, biscuits and gravy, great coffee and cereal. The chef and the young man taking care of dining area were great. Many restaurants within short drive. The coolest thing was, direct tv, with all the premium channels and HD. That tv was worth the stay. The exercise room had weights.I was sorry I had to leave. Would stay here just to relax and get away. Stayed May 1, 2014.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Knoxville hotels
5.8 mi away
Hampton Inn and Suites Knoxville North
9.5 mi away
Holiday Inn Express Hotel & Suites Knoxville-Farragut
5.3 mi away
Hampton Inn & Suites Knoxville - Downtown
Show Prices
Show Prices
Show Prices
0.1 mi away
Hampton Inn & Suites Knoxville Papermill Drive
0.8 mi away
La Quinta Inn & Suites Knoxville Central Papermill
4.6 mi away
Country Inn & Suites By Carlson, Knoxville at Cedar Bluff
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

Address: 6324 Papermill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 90 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr 2.5*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Travelocity, Priceline, Expedia, Agoda and BookIt.com so you can book your Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.