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“Comfortable, Clean and Affordable” 5 of 5 stars
Review of Country Inn & Suites Knoxville-West

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Country Inn & Suites Knoxville-West
2.5 of 5 Hotel   |   805 N. Campbell Station Rd, Knoxville, TN 37932   |  
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Ranked #28 of 88 Hotels in Knoxville
Johnson City, Tennessee
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Comfortable, Clean and Affordable”
5 of 5 stars Reviewed November 4, 2012

We were in Knoxville for a brief overnight stay for a marching band competition. We chose this hotel based on location and price. Check in took less than a minute and front desk staff were very friendly. Room was spacious with two queen beds and very clean. Had a newer flat screen TV and a small refrigerator also. Linens and pillows were excellent. Bathroom was spotless and water pressure was good. Even though our room was near a busy road, we never heard a sound from it. Indoor pool, hot tub and exercise room all looked good-we just didn't have the time to enjoy them. Free breakfast was a great bonus with some hot items along with the usual pastries, cereals, bagels, etc.. Decent wi-fi connection also. Would defintely stay hear again. Hotel staff were all very nice.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnpowell, Owner at Country Inn & Suites Knoxville-West, responded to this review, November 28, 2012
I just wanted to say thank you for sharing your positive experience with us. Guest feedback is a vital part of our success. We thank you for choosing our hotel and hope to see you back soon!

Sincerely,
Sam
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83 reviews from our community

Traveler rating
    39
    26
    11
    4
    3
See reviews for
41
17
8
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Isle of Palms, South Carolina
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 29, 2012

After an all day drive, we were glad to stay at this very clean, comfortable motel with easy access to I-40. We were greeted by a very friendly night clerk. Our room was large and there was a very inviting small indoor pool which, alas, we did not have time to try. Breakfast was well-stocked by a pleasant, cheerful attendant. The selection included eggs, sausage, sweet rolls and waffles. (Sometimes at such motels, the breakfast area is extremely crowded, but at this one, we had plenty of room.) There was only one computer in the business center. (Often there are two.) However, no one else was on it when I needed it, so there was no problem. The room cost was extremely reasonable ($80) for one night at such nice accommodations.
(One caution--The entrance from I-40 is a little tricky at night. Just follow the motel signs and it will take you through another parking lot. It doesn't look right, but it will get you there.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnpowell, Owner at Country Inn & Suites Knoxville-West, responded to this review, November 28, 2012
I appreciate you taking the time to submit a comment about your stay with us at the Country Inn & Suites West Knoxville. It is so GREAT when we hear about our guest's experiences and that their stay was enjoyable.

I hope to see you again very soon!
Sam
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Roebling, New Jersey, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 7, 2012

The personnel at this facility were very kind & helpful.
Only wish they had more cookies available & a little more variety on breakfast.
But other then that wonderful facility, clean & neat. I liked the private room that you
have access to the computer & printer at no fee so you could check area attractions too.
This was a nice added feature, different from previous locations.

Room Tip: Book in advance & make sure if you need extra pillows or towels to do so ahead of time.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 7, 2012

The staff here was friendly and our suite was reasonably large. Unfortunately, the beds were not especially comfortable, the furnishings seemed a little worn, and the cleaning was not overly ambitious. But the price was reasonable and the location provided us easy access to I-40. It’s a little far for multiple visits to the downtown area but we were able to miss most of the rush hour traffic as we headed out west in the morning.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowlett, Texas, USA
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 3, 2012

This was my first experience with Country Inn, and I was impressed. It was clean and quiet. I didn't use the pool or spa, but they looked very inviting. There's a fireplace in the lobby. The wifi was accessible and fast. The staff was friendly, efficient, and helpful. The evening staff gave me directions to places to eat. When my toilet didn't want to flush, he brought a plunger and took care of it. I stayed Memorial Day evening, and some of their trucks hadn't brought supplies, so they were out of juices in the morning. When I inquired if they were really out of juice of any type and mentioned that I don't drink coffee, one of the staff went to the store and bought a gallon of OJ so I wouldn't have to drink water. I was impressed.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review, June 8, 2012
Hello from Knoxville TN!!

First, we like to thank you for choosing to stay with us while you traveled to Knoxville. Second, thank you for taking the time to let us know how you enjoyed your stay. It is always great to hear from our guests as it gives us an opportunity to share your feedback with our team members.

We hope to see you again in the near future!! Safe travels to you and your family!

Sincerely,
Debbie Pyne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitmore Lake, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 29, 2012

My daughter and I checked in, got to our room and were disappointed. Torn bed skirt, lots of hair on floor in bathroom. A pretzel and stick of gum on the carpet. We were so tired from traveling.There was a storm coming, so we decided to stay anyway. We could not wait to get out of there.

  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review, June 8, 2012
Good Morning,

We would like to sincerely thank you for your response and feedback. We sincerely apologize that your experience with us left a negative impression of our service and can assure you that this isn't a typical guest experience at our hotel. We take all guest's comments seriously and will use your experience as a training tool to ensure this doesn't happen again.

We do hope as you travel through Knoxville in the future that you will give us another opportunity to provide the excellent guest experience that we strive to perform every day.

Thank you again for your candid comments.

Sincerely,
Debbie Pyne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren, New Jersey
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 26, 2012 via mobile

Free parking, free Internet, located near a mall loaded with restaurants.
The room was very clean, the beds were comfortable, it was quiet, the TV worked, the Internet worked. Who could ask for anything more?
But in case you do want more, here's the scoop. The health center consists of 2 treadmills and a bike, with lots of clean towels and a water cooler.
There is a small indooor pool and hit tub, but I didn't use it because the pool room was way too warm for me, but I imagine it would be great in the colder months.
The free breakfast is very basic...and not designed for the health conscious. Sugar bombs galore, but no fresh fruit or yogurt.
The hotel staff was friendly and welcoming. All in all, a very good stay.

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review, May 29, 2012
Good morning,
Thank you so much for your kind comments regarding your recent visit with us. It is our hope that if your travels bring you through the Knoxville area again, you will consider being our guests once again.

Thank you,
Debbie Pyne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Knoxville-West

Address: 805 N. Campbell Station Rd, Knoxville, TN 37932
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Knoxville
#17 Romantic Hotel in Knoxville
#24 Business Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Knoxville-West 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Award winning Country Inn & Suites located off I-40/75, Exit 373, is inviting with its charming country atmosphere. Curl up with a good book from our lending library beside the fireplace in the lobby or relax in the rocking chair on the front porch. Our hotel has been renovated from top to bottom and features brand new beds and duvets, 37" HD LCD TV's, and a microwave and refrigerator in each guest room. We also offer a heated indoor pool and spa, kids pool, fitness center, business center, guest laundry, free wired and wireless Internet access, free parking, free local calls, free USA Today Paper, a free hot deluxe breakfast buffet featuring sausage, bacon, biscuits and gravy, hot waffles, pastries, fresh fruit, assorted juices and much more. Come experience genuine Country Hospitality and stay at a hotel where you feel like you're at home! Less than a mile from the new Turkey Creek Shopping Complex featuring over 25 restaurants, shopping, 18 theater movie complex, spas, and more. Only 10 minutes from Downtown Knoxville, University of Tennessee, Neyland Stadium, Knoxville Convention Center and Knoxville Zoo. Only 40 minutes from Pigeon Forge, Dollywood, Gatlinburg and Smoky Mountains. ... more   less 
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Also Known As:
Country Inn Knoxville
Knoxville Country Inn

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