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“Poor attention to detail” 3 of 5 stars
Review of Hilton Garden Inn Knoxville West/Cedar Bluff

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Hilton Garden Inn Knoxville West/Cedar Bluff
3.0 of 5 Hotel   |   216 Peregrine Way, Knoxville, TN 37922   |  
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Ranked #17 of 89 hotels in Knoxville
GreenLeadersBronze level
Ruther Glen, United States
1 review
1 helpful vote 1 helpful vote
“Poor attention to detail”
3 of 5 stars Reviewed May 27, 2013

Rooms need attention. Daily touch up cleaning does not make a clean room. Furniture did not even match. Ceiling had some kind of weird dust and dirt hanging. Furniture had stains that looked like somebody had an accident on the sofa chair and desk chair. Many of the normal cable television channels were subscription. Trees in front of the window made the room dark and without any view.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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142 people have reviewed this hotel

Traveler rating
    75
    37
    20
    4
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See reviews for
36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Charleston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 26, 2013

Stayed in this hotel on the night of 5/22. When I awoke on 5/23 and went to leave, my truck had been stolen from the lot. In talking with the GM, the theft of my truck was not the first thing stolen. Prior to my stay another guest had the tailgate stolen from the back of his truck.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knoxville, United States
1 review
5 of 5 stars Reviewed May 20, 2013

The accomodations were great and the staff was very courteous and professional. The breakfast food was good, as was the service. The restaurant is conveniently located to several good restaurants and there is shopping nearby. Would definitely use this location again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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HGIKnoxville, Director of Sales at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this review, May 22, 2013
Thank you for your feedback. We appreciate you taking the time to let us know how we did during your recent stay with us. We hope you will stay with us the next time you come to Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roan Mountain, Tennessee
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

This hotel is good. It is in a quiet location close to an Outback and a Carrabas. The rooms have a mini fridge coffee maker and microwave. The beds have an adjustable matteress, however did not realize this till we checked out-we were not told at check-in. :( breakfast buffet is $9.99, but there are plenty of places to eat breakfast nearby. Overall, just an average hotel. ..good for an overnight visit not for a lengthy stay.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HGIKnoxville, Director of Sales at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this review, May 22, 2013
We appreciate your feedback on your recent stay. Thank you for choosing our hotel for your business trip. We hope to see you again the next time you come to Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2013

Good location for my business meetings. Although the age of the property was not known, it appeared to be fresh and new. The room was bright, the furnishings comfortable and the digital flat screen with Comcast cable a welcome change from the standard tv in room offerings

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

My hubby took me here for a over night stay just to relax and de-stress from a hard week and it was extra clean. Beds adjustable for firmness. We ask for a late checkout and they gave us 2pm, no extra charge. Really nice place, highly recommend... Quite location, Carrabba's within walking distance which is a plus...

Stayed May 2013, traveled as a couple
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Franklin, Tennessee, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 7, 2013

Easy in. Easy out. Close to good restaurants and shopping. This location is easily accessible to I-40, and a good place to stay for business travel. There is also an Outback Steakhouse that is walking distance to this hotel. I have stayed here several times and have had consistently good service.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Knoxville West/Cedar Bluff

Address: 216 Peregrine Way, Knoxville, TN 37922
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Knoxville
#5 Romantic Hotel in Knoxville
#7 Family Hotel in Knoxville
#17 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville West/Cedar Bluff 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn West Knoxville/Cedar Bluff Hotel Knoxville
Hilton Garden Inn Knoxville
Hilton Knoxville

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