I stayed here for a quick overnight when driving from Florida to New York. I arrived late and left very early. It is an average hotel. I was exhausted from driving and every hotel at that exit was booked solid. The first room they gave me had several spiders in the bathtub so I asked to be moved. The girl at the front desk (her name was Tiara) she was very nice, she apologized profusley, and she moved me to the room next door. she followed me down to the former room to investigate the spiders and was surprised there were so many, including some nice sized webs. If I wasn't so exhausted, I probably would have checked out of the hotel due to the shoddy housekeeping but I stayed so I could get 5 hours sleep and left early. The pillows were pretty hard.... I wouldn't stay here again with so many other hotel options at this Interstate 75/40 exit.

I came to Knoxville for a business seminar. The hotel was chosen by my company for a special rate. I am new to the area so I had a little trouble finding the hotel but was helped out by the GPS application on my smart phone.
Check in went well, friendly, professional and efficient. My room was large and clean.
The bathroom was fine and looked recently updated. I had plenty of hot water for my shower and lots of clean towels. The carpet by the bathroom door was frayed and looks to need replacing because of this but the carpet in general seemed clean to me.
There was a flat screen TV. two phones, a desk, a chair with an ottoman, mini fridge, coffee maker, iron and ironing board. On the large king sized bed was an adjustable mattress meaning one can adjust the degree of firmness. I of course experimented but did not notice personally a difference in the mattress.
For an additional charge, breakfast is served downstairs in a room adjacent to the lobby. It is buffet style and was typical with scrambled eggs, bacon, sausage (links AND patties) biscuits and gravy, fruit, pastries, juice, coffee etc. There was a sign that stated 'eggs cooked to order' but the exact mechanism to get the eggs cooked to order was not relayed to me by anyone, including my server, so in the interest of saving time, I just had the scrambled eggs. No doubt my server would have gladly arranged for eggs cooked to order. Service was excellent by all I encountered at this hotel.
My only complaint and it seems to be the way it is in most hotels is that I wish there was brighter lighting in the room. It would be great if there was some overhead BRIGHT light as the lamps do not really provide good light for reading.
All in all it was a very nice stay at the Hilton Garden Inn in Knoxville.

This was nice. The staff during the day especially. And the bed . . . oh the bed - King size with adjustable firmness. The room seemed clean until I had to get under the bed to find my mascara & there was trash in stuff from the previous guest. I was there for 7 days. Other than that I enjoyed my stay. The flat screens were nice & my King room was spacious enough I was able to work out in my room.

Need a place to sleep.. This place will do fine. Older property it seems, but they did well to update the lobby.

Television was difficult to figure out. I was to tired to try... Just went to sleep.

Got plenty of work done, and it's close to the better part of West Knoxville.

Really just underwhelmed, given I've been to much newer and nicer properties also called Hilton Garden Inn.

I'd still return, and recommend to others though.