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“Good place to stay in Knoxville” 5 of 5 stars
Review of Extended Stay America - Knoxville - West Hills

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Extended Stay America - Knoxville - West Hills
2.0 of 5 Hotel   |   1700 Winston Road, Knoxville, TN 37919-5526   |  
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Ranked #66 of 89 Hotels in Knoxville
Philadelphia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Good place to stay in Knoxville”
5 of 5 stars Reviewed October 10, 2012

Big/clean bed, good air conditioning, full kitchen. The only negative I can think of is that there is no elevator. So if you have any amount of luggage, having a room on the 3rd floor becomes
exercise.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cripley, Owner at Extended Stay America - Knoxville - West Hills, responded to this review, October 22, 2012
Thank you for your great review of our property. I'm glad that you enjoyed this hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    17
    10
    8
    10
    11
See reviews for
10
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

Staff was friendly. The manager and staff were very nice and accommodating! I had a flat screen tv with showtime and espn. No vht or mtv though. I had enough towels and toiletries I not onced had to ask for more. The room and bathroom was really clean. Kitchen literally fully equipped. The windows opened in the room. The location was safe and convenient to food places, gas stations and the mall. They should just install more air freshners in the hallways some ppl cook the darnedest things in there rooms lol. Overall I enjoyed my stay and I'm a very picky person when it comes to places I will sleep. I definitely recommend. Great price, where you can enjoy a nice and quiet stay.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cripley, Owner at Extended Stay America - Knoxville - West Hills, responded to this review, October 22, 2012
Thank you for your great review of our property. I'm glad that you enjoyed this hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belton, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 18, 2012

we stayed her on the way back from nags head I booked this hotel when planning our trip to the outer banks so we would have a for sure place to stop on our way back to tx Yes it's a really long drive.This was the creepest place we'v ever stayed. The room was clean and the staff was very warm and friendly.So this in know way reflectson them in anyway. The hall smelled of vomet and poo. The room was put togather backwards the bed was under the ac unit (yes the bed) so if you sitting on the bed it's so loud you can't hear anything.My husband hit his head on it twice,both times he was half asleep. Since we are both smokers I am always glad when we can get a smoking room but I alway want a window to open when I went to open the curtian and I couldn't belive I was looking under someones truck (it had an oil leak) thats how much I could see under it. But like I said it was just a stop on the long drive home but next time we go through we will not stay here stayed 9/14/12

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cripley, Owner at Extended Stay America - Knoxville - West Hills, responded to this review, November 14, 2012
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to provide an explanation regarding the issue you described. I truly understand your aggravation and the inconvenience you experienced. The circumstances you have detailed are, of course, unacceptable and highly regrettable. It is our goal to provide a pleasant and relaxing environment where our guests can feel at home when they’re away from home. And we recognize that in order to achieve that goal, we must provide outstanding service.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Hendersonville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2012

The rooms were very clean; the property was quiet and safe. The hotel manager, Didier, was extremely kind and helpful; as was the night clerk. This was a great experience, and a great value. Some areas were smokey, but I only had to pass through those. I returned for a second stay, based on the very positive experience I had the first time. I would highly recommend this property. It is also near a large mall, lots of choices for meals and entertainment venues.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2012

I was very impressed with the Extended Stay America in Knoxville. It's location off Kingston Pike is convenient, yet also very quiet as the property sits slightly downhill from Kingston Pike with road noise barely noticeable. The property is also close to the West Town Mall, I-40 and other Knoxville area attractions. The value for the money was very good as I've stayed at worse properties and paid more per night than I did at Extended Stay. All staff members I encountered were friendly and accomodating. The Flat screen TV was appreciated as well. I would recommend this property to anyone looking for a place to stay in Knoxville.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2012

While traveling many miles for business and a lot of hotel stays this facility was very clean and provided exceptional management care at a great price. The hotel Manager, Didier LeClaire, could not have been nicer and more attentive to my needs as a guest. The hotel offered a quiet and comfortable stay and the outside grounds were very well kept. The kitchen was an added bonus to the room amenities. Thank you Mr. LeClaire for a great stay!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2012

my kids & i went to Knoxville,tn for a soccer tournament.all 24 families (2 teams) booked rooms far in advance online.my room was more than half the price of everyone elses.i was nervous it would be in a bad neighborhood or just a crummy room.i was pleasantly surprised! the room was huge ,clean & in the perfect location.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Knoxville - West Hills

Address: 1700 Winston Road, Knoxville, TN 37919-5526
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #66 of 89 Hotels in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Knoxville - West Hills 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Knoxville
Extended Stay America Knoxville
Knoxville Extended Stay

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