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“Hilton Garden inn stay” 5 of 5 stars
Review of Hilton Garden Inn Knoxville/University

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Hilton Garden Inn Knoxville/University
3.0 of 5 Hotel   |   1706 Cumberland Avenue, Knoxville, TN 37916-3002   |  
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Ranked #14 of 87 Hotels in Knoxville
nashville, United States
1 review
“Hilton Garden inn stay”
5 of 5 stars Reviewed July 23, 2014

Great stay! Great Location! Staff was very attentive, and the facility was perfect. Adjustments were made quickly to our large crowd and overall I would recommend this hotel when staying in knoxville for the university. Heads up on the valet parking. the only way to do it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
Thank you so very much for your wonderful comments. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was ‘five star.’
The only thing we love more than our hotel is the guests we have the pleasure of serving. Thank you for making our day!

Safe Travels,

Tracy Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    105
    32
    13
    7
    3
See reviews for
64
29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Woodstock, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

I have stayed at this hotel multiple times this year and couldn't ask for a better experience. The staff has been excellent on all occasions and the rooms are VERY clean. The location is convenient to UT and all surrounding areas including the local hospitals and shopping. I will definitely be staying at this hotel again on my next trip to Knoxville.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
Dear Jason S:

You, sir, have absolutely made our day! Thanks for taking the time to post such a great review about our hotel. We know many people read reviews and take a cue from guests like you.
Thanks for noticing the cleanliness of our rooms. Our housekeeping staff takes pride in their jobs and our executive housekeeper works tirelessly to keep the staff motivated.

We look forward to seeing you again very soon - and thank you again!

Safe travels,

Tracy Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

My boyfriend & I had to book a last minute trip due to his mother passing needless to say we were scrambling for a nice & affordable hotel last minute . We could not have been more pleased with the location & customer service at this hotel it was great all across the board ! I will add that I have done a fair share of traveling in the US & in Europe & it was by far the cleanest room I've ever stepped foot in ! The only negative thing I can say about this hotel is it is a little set back from the main street it sits on & the sign was hard to see we ended up passing it ,also I wanted to add that you have to valet which was kinda a pain due to the fact we had several trips to run because of the circumstances other than that we were extremely happy to have a clean & very quit room to sleep in . Oh & the lobby is super cute too enjoy!!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
Thank you so much for your amazing comments about the cleanliness (and cuteness) of our hotel. I cannot tell you how it makes me to hear over and over again about the cleanliness of our guest rooms in particular. Our housekeeping team (led by Jasmine Smith) works like a well-oiled machine to make this the cleanest hotel in downtown....and it makes us all a little proud when our guests notice their 'above and beyond' attitude. So thank you!

We are so glad that you decided to give us a try and we sincerely hope to see you again very soon. Enjoy the rest of your Summer.

Safe travels,

Tracy Hicks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tazewell, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

We stayed at the Hilton for two nites during the Covenant Health Marathon. All staff were friendly, rooms were clean, prices were affordable. We enjoyed this hotel so much we plan to stay again this year for the marathon;

Room Tip: Higher floors have better views
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
Well - that more is there to say that what you have already said? THANK YOU.

We look forward to having you back as our guest during the 2014 Marathon. Please look me up when you get in!

Tracy Hicks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 15, 2014

My family and I stayed at this Hilton Garden Inn over the past weekend. Convenient location for downtown/University activities. Not sure I would feel comfortable/safe walking about alone at night though. Within one mile from the Market Square which was a very enjoyable activity on a Saturday morning. Room/Breakfast were all very good.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
When families choose to stay with us for the weekend, we get a little giddy. We love families (and kids) and it is always such a pleasure for us to help you plan a fun and exciting weekend in downtown Knoxville.

Next time you are with us be sure to take advantage of the all-electric shuttle that we offer on Saturdays and Sundays. We can drop you off in Market Square and then come back and get you later in the day or the evening - completely free of charge. That way, you don't need to bother with finding a place to park in the often-difficult downtown Knoxville market.

We look forward to have you and your family back soon. Please let us know if we can send you a calendar of events from VisitKnoxville ahead of time to help you choose the perfect weekend. And don't forget .... kids 12 and under get to eat the amazing breakfast totally free of charge! It's another way we celebrate family travel on a dime!

See you soon!

Tracy Hicks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishop, Georgia
1 review
5 of 5 stars Reviewed July 10, 2014

We came to visit the University of Tennessee campus. The location of this hotel is excellent. The food was very good - we had both breakfast and dinner. The service was a bit slow, but the food tasted very good. Odd part was that the door to the bathroom couldn't be locked and the door was frosted glass. Never seen that before, but you couldn't see anything but shapes through the door.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
Thank you so much for letting the world know that we have terrific food available inside the Hilton Garden Inn University. We have some amazing kitchen team members who work hard to ensure your food is fresh, made-to-order and beautifully presented.

Our location in downtown Knoxville is the best for those wanting to be near campus. You can't be much closer than right next door, can you?

We do realize that you have many options when coming to UT Campus, and we are honored that you chose to stay with us. We do look forward to welcoming you and your family back to the hotel time and time again.

Enjoy your Summer and thank you again for your amazing five-star review.

Tracy Hiciks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kimball, Tennessee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel was beautiful inside and out! The first person you will talk to is the valet and all of them were beyond friendly and helpful! The guest services attendant was very sweet and talkative. The room is AMAZING. It is decorated very nicely and has everything you will need and super clean! We were in a room facing the Krystal but we never heard anything and no lights in our faces. We took the shuttle each day of our trip and the shuttle driver was very nice each day no matter how many trips he took. He even took the time to have a conversation with a small boy which was sweet. Couldn't ask for me at this hotel. Will definitely be back next year.

Room Tip: Any room is good really.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, August 4, 2014
You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor!

We look forward to having you back at the hotel as our guest very soon.

Safe travels,

Tracy Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #14 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Official Description (provided by the hotel):
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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