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“Good choice” 5 of 5 stars
Review of Hilton Garden Inn Knoxville/University

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Hilton Garden Inn Knoxville/University
3.0 of 5 Hotel   |   1706 Cumberland Avenue, Knoxville, TN 37916-3002   |  
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Ranked #16 of 89 Hotels in Knoxville
Lexington, United States
1 review
“Good choice”
5 of 5 stars Reviewed April 5, 2014

Needed a hotel close to the University of Tenn and this was excellent. Walking distance of fast food, restaurants, and the college campus. Room was nice and clean. Staff was helpful. Needed better directions for getting to hotel entrance.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, May 1, 2014
Thank you so much for taking the time to write about your stay in Knoxville. TI know many people read reviews and take a cue from guests like you. I am glad you had an overall good experience at our hotel. We think we’re in a great location – and our guests love our proximity to the convention center, the University and to Market Square.

We are working on making it easier to access the hotel entrance during all this construction on Cumberland Avenue.....the City and the University have been very understanding of the needs of our visitors!

Thanks for saying we are good choice because we value that more than you know! We look forward to welcoming you back to Knoxville again soon!

Safe travels,

Tracy Hicks
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179 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Germantown, Tennessee
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 3, 2014

I stayed here while visiting our children at UT. This is a great new hotel, in the heart of The Strip. The room was clean, and comfortable. The Keurig single cup coffee maker was a plus for me. The valets were friendly and efficient. I plan on coming back in the fall with my husband.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, May 1, 2014
Thank you so much for your amazing comments about our hotel. You said it all - and you made us blush a little in the process! Thanks for choosing us, and we will look for you and your husband this Fall.

Have a great Summer and thanks again for taking your time to write about us. You made our day!

Tracy Hicks
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Antioch
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 3, 2014

The room in this hotel was lovely. The bed was very comfortable. The staff was great. The bathroom design was terrible. Our room had a pocket door to the bathroom, which would have been okay, except it had a frosted glass insert in the door making privacy an issue, the shower is a poor design making it impossible to turn on the shower before getting into it, there was little or no ventalation in the bathroom meaning it was a sauna once one person showered.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, May 1, 2014
Thank you so very much for taking the time to write about your stay - your comments about our hotel staff and your experience make us so happy. Your comments about the bathrooms are valid - and we tend to agree with you. However, working with an existing historic structure is sometimes challenging, but not impossible. We are taking action in improving the bathroom design by installing magnetized door closures on the barn-style sliding doors. Additionally, we have re-training our Housekeeping Team to point the shower head toward the back tile wall to enrure our guests don't get sprayed when turning on the shower. After all, we love our guests and we want themto be super happy at all times!

We do hope to see you again inKnoxville sometime soon - and we appreciate the fact that you will be choose us again when you do.

Safe travels,

Tracy Hicks
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Lexington, KY, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 2, 2014

We were lucky to get this room to attend the Big Ears Music Festival. It was located a modest walk from the venues. The room was clean and comfortable. Minor problems. Bathroom door latch wasn't fully installed so the door kept sliding open. Cleaning staff congregated noisily outside our room in the morning. HHonors internet connection did not work for me.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, May 1, 2014
Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that we were able to make your stay during the Big Ears Festival a great experiencie.

Your comments pertaining to our staff and to our internet service have been discussed with our leadership team. We are working hard to ensure that each experience by our guests is a good one and your comments are very important to us! We try to bring personal attention into every guest interaction, and we are very sorry that you might not have seen our staff as professionals - I assure you that we are, but we will take your comments seriously and utilize our break room more effectively from now on!

Thanks again for the kind words and we really hope to see you the next time you are in Knoxville!
Sincerely,

Tracy Hicks
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London, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

It is a wonderful Hotel! We had multiple rooms, there were 23 people in our Vineyard Community Church of London Ky group. We all love the hotel and the staff. The hotel has a wonderful location too! We were doing a conference in the T. B. Arena. The shuttle service was outstanding! Everyone went above & beyond to make us feel welcome! We will be staying there again next year! It was an exceptional experience for all of us!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, March 27, 2014
Dear Friends in Kentucky:

Thank you for your comments with regard to your recent stay at the HGI Knoxville University. We are so pleased that you enjoyed your stay and that you liked our team members and the service at our property! We too agree that our hotel has one of the best locations in downtown Knoxville, and that our hotel is the most beautiful one as well! And thank you for noticing our amazing service - our team has been recognized by Hilton for their amazing abilities to take care of guests - but it means so much to us to have a guest point it out!!

We enjoyed having your church group with us at the HGI University, and we do hope you will choose to stay with us when your plans bring you back to our area.

Thank you again for the amazing ratings you gave our hotel!

Save travels!
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Asheville, North Carolina
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2014

Great place to stay. Only downside is mandatory valet parking. Easy walk to several restaurants. Great fitness room. Friendly bartender. I did not eat there but the food at the bar looked good and those eating were impressed.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, March 27, 2014
Thank you for rating us a great place to stay in downtown Knoxville! We are glad you found us to be the most convenient hotel for your business travel needs, and to jump over to local restaurants on our complimentary shuttle.

We also understand your comments about mandatory valet parking. The downtown environment doesn't afford ample parking options for hotel travelers and while it isn't a perfect solution for everyone, providing safe and affordable parking on site was important to us and to the Hilton brand. We are working to WOW our guests with the 24-hour complimentary Valet Service that does along with the minimal overnight parking fee....we feel $10 is a great value in a downtown market.

On a brighter note, thank you for telling us that our staff was friendly! We pride ourselves on employing very happy and hospitality professionals. Knowing you found us that way makes us feel like we are doing our job well.

We do hope you will stay with us again the future.

Safe travels,
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014

This hotel is one of the nicest and cleanest that I've stayed in during my travels. The wait staff, the valet staff were very helpful! The spa-like bathroom was very enjoyable and overall the room was very clean. I would definitely stay in this hotel again!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, March 27, 2014
Thank you so much for taking time from your busy schedule to give us such an amazing review! We are glad you found us to the 'cleanest and nicest' of your many travels - that says so much! We love our hotel - but more than that - we love the opportunity to make our guests feel special and cared for.....and when we get feedback that says we were successful, we blush just a little!

We hope you will stay with us again when you come our way. It will be a pleasure to welcome you back to the HGI University -

Safe travels,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #16 of 89 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Official Description (provided by the hotel):
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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