Requested a non-smoking room. When we got to our room, it reeked of smoke, even though it was a n/s room. Went back to clerk who registered us to complain. He said they were sold out (football weekend in Knoxville), didn't have another room available, and handed me a spray can of room deodorizer. Started to ask him to find us a non-smoking room at another property when the manager came to the desk. My wife explained to her that she has COPD and could not stay in the room we were assigned. The manager found us another n/s room in the property without a problem. Other than that the stay was fine. What I found interesting was the no staff member went into the room to check it once we complained. Obviously, someone had smoked in a n/s room and the management should be able to figure out who was last in the room and issue a fine.
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- Also Known As:
- Baymont Inn And Suites Knoxville Hotel Knoxville
- Baymont Inn Knoxville
- Knoxville Baymont Inn