I called to make a reservation for a dinner cruise, which took several tries due to being lost in the phone system.
I was finally able to make a reservation with Donna who simply asked for my credit card number and gave me a time to be at the boat.
The morning of the cruise, my husband got very sick. He has had cancer and radiation treatment, so sometimes he is not feeling well enough to go out. I called her that morning and told her we needed to cancel and get a refund to our card.
She was very rude as she proceeded to tell me how we cannot get our money back. It was booked and it was charged. I told her that she did not tell me that it was "non-refundable" when I made the reservation, or I doubt I would have made it. I also reminded her we had not taken the cruise nor ate their food.
She continued to get very mean and loud and I even asked her why she was treating me this way. I then asked for the name of the owner. She said loudly "we DON'T give out that information", but if you want to complain, I'll let her know!"
Since I was getting upset and not getting anywhere with this person, I told her I would just take it up with the credit card company. She then said "consider it CANCELLED." But, when I asked for a cancellation # she simplay said you don't need a cancellation number, my name is "Donna" . I then asked her how she was going to cancel my reservation if I had not even told her who I was! She said "I KNOW who you are"!
My guess is that if the owner realized how we were treated, he would be giving this young lady some schooling. And, you can be assured we will pass along this information about unnecessary treatment to others.
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