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“Tempted to extend stay even though I have other obligations” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Knoxville at Cedar Bluff

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Country Inn & Suites By Carlson, Knoxville at Cedar Bluff
2.5 of 5 Hotel   |   9137 Cross Park Drive, Knoxville, TN 37923   |  
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Ranked #9 of 90 Hotels in Knoxville
Certificate of Excellence
2 reviews
“Tempted to extend stay even though I have other obligations”
5 of 5 stars Reviewed July 23, 2014

First time using Trip Advisor. The experience at this property made me rush to register an account before I've even checked out. Ariel, Alex, Renie, Collin and all other staff I've met have blown me away with exceptional customer service. The whole gang is professional, friendly, helpful, and charming. My room is in immaculate condition, and everything about the property is warmly inviting. I will be recommending this property to friends and will visit again every chance I get. The only downside is that now I dread going home to my run-of-the-mill bed. You've ruined me, Country Inn & Suites Cedar Bluff! They didn't have a flavor of cookie in that I was hoping for and Renie offered me a free snack from the in-hotel marketplace, which made me feel like staff genuinely wanted me to feel at home at the property. Ariel was a delight and helped to arrange an available upgrade and early check-in for me with Alex, and Collin makes it impossible to be in a bad mood with his cheery disposition. Even the night security watch was friendly and courteous. I feel incredibly safe, pampered, and completely able to get full rest and relaxation. I have actually been distracted from getting my work done that I was supposed to do while here. Sleeping in and hitting up the hot tub has been way too tempting.

Room Tip: The suites are entirely worth it. Consider paying for an upgrade, you won't regret it.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
What a wonderful and thoughtful review! Thank you so much for sharing your positive comments and for specifically mentioning team members that made your stay special. I will be sure and let Alex, Ariel, Collin and, Charles (our security guard) see your comments! Thank you so much for taking the time to complete a Trip Advisor review. We appreciate your kind words and thank you for staying at the Country Inn and Suites Cedar Bluff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
    228
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    17
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See reviews for
144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

Having never stayed in this brand hotel before, I had low expectations based simply on the name. I was figuring on a country bumpkin motif of sorts. BUT, it was actually quite modern. The room was very spacious & the beds & pillows very comfortable. We never heard any crazy noises despite the hotel being so fully booked parking was hard to come by. Breakfast spread was extensive & check-in smooth. We will definitely stay here again, & look forward to it.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
Thank you so much for your great review of our hotel! I am so glad your experience exceeded your expectations! Best wishes for a great summer. We hope to see you again soon!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 21, 2014

We stayed at this hotel on July 11th, 2014. After checking in, we had to reread the reviews because we thought we were in the wrong hotel. Let me also say that we have a 15lb. Dog that we were traveling with. We were given a room on the 2nd floor. The room smelled like urine and was visibly dirty. The carpet was filthy and the bathroom was not clean with visible dirt on the counter and floor. We were then given a room on the first floor, room 122, right next to what we thought was the emergency exit...people were in and out all night long. This room was cleaner or so we thought. When my son got out of bed the next morning, the sheet pulled up on the bed. The mattress was stained and quite frankly, disgusting. There is nothing quiet about this hotel. There was obviously a party or some type of get together in the lobby and it did not quiet down until about 1am.

I am not sure if our experience was a result of having a pet, but I can say this property is well below standard compared to similar hotel chains that we have stayed in with our pet. We would not recommend this property.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
I am so sorry you had such a terrible experience at our hotel! Please accept my apologies for the problems you encountered. We take cleanliness very seriously and I will investigate to find out why the mattress stain was not brought to our attention by the housekeeping team. We have taken the room off market and will not release it until the mattress has been professionally cleaned and sterilized. I have reversed all the charges for your lodging and pet fee and credited your American Express on file in full. Again, I sincerely apologize. I left a voice mail for you and will look forward to the opportunity to apologize in person.
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London, Kentucky
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 20, 2014

My wife and I made a quick stay here, and we were pleasantly surprised by this place. The front desk staff was both helpful and efficient, checking us in very quickly. The pool area was clean and well-stocked with towels. The room itself was basic,as expected, but everything worked, was clean, and was also comfortable. We would definitely stay here again in the future.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
Thank you so much for providing such a great review of our hotel. It means so much to get the highest 5 rating! I am so glad you had a nice visit with us. Please come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed July 10, 2014

Ladies at front desk very friendly and helpful. The breakfast was very good. Attendant kept everything well stocked and there was a wide variety of food. Room, pool workout room very clean and nice. Pleasant stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
Thank you so much for your kind words about your stay with us! I am so happy you had a delightful visit and hope to see you again next time you travel through the Knoxville area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 9, 2014

Stayed on the way home in the middle of a 14 hour drive home. Country Inn & Suites hotels are always nice...we stay there whenever possible. Basic hotel....room was nice...comfortable pillows and bed. Breakfast buffet was sufficient....waffles, eggs, cereal, etc.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
Thank you so much for sharing your positive experience on Trip Advisor. We appreciate your ongoing patronage of Country Inns and thank you for staying with us. Please come see us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 27, 2014

3 sisters and 1 nephew and we had 2 rooms. Unfortunately they don't have adjoining rooms with 2 beds in each but we were next door to each other. The beds were very comfortable, rooms clean and well lite. The breakfast room was a good size and the breakfast selection excellent. I thought the room price was a bit high and since it is about 16 miles from the airport, they don't provide airport transportation. This hotel was close to family in Knoxville and a very comfortable hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reniecarroll1, General Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review, July 26, 2014
Thank you so much for the wonderful Trip Advisor score and review. Thank you so much for taking the time to give us high marks and positive comments. I am so glad you enjoyed your stay with us and hope to see you again next time you are in the Knoxville area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Knoxville at Cedar Bluff

Address: 9137 Cross Park Drive, Knoxville, TN 37923
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Knoxville
#2 Business Hotel in Knoxville
#13 Family Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Knoxville at Cedar Bluff 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
At the Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, TN, guests receive thoughtful perks like free high-speed Internet access and concierge services, all while staying in a convenient location near the University of Tennessee and Neyland Stadium. The hotel is also situated near numerous area businesses and cultural institutions like the Tennessee Theatre, the Knoxville Museum of Art and the Bijou Theatre. Extended-stay rates, a business center and meeting facilities are available to address your travel needs. Enjoy a stress-free stay in West Knoxville, TN with the hotel's well-equipped fitness center, an indoor pool and the complimentary, hot Be Our Guest Breakfast buffet, all courtesy of the Country Inn & Suites. ... more   less 
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Also Known As:
Country Inn And Suites Knoxville At Cedar Bluff
Country Inn & Suites Knoxville At Cedar Bluff Hotel Knoxville

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