First time using Trip Advisor. The experience at this property made me rush to register an account before I've even checked out. Ariel, Alex, Renie, Collin and all other staff I've met have blown me away with exceptional customer service. The whole gang is professional, friendly, helpful, and charming. My room is in immaculate condition, and everything about the property is warmly inviting. I will be recommending this property to friends and will visit again every chance I get. The only downside is that now I dread going home to my run-of-the-mill bed. You've ruined me, Country Inn & Suites Cedar Bluff! They didn't have a flavor of cookie in that I was hoping for and Renie offered me a free snack from the in-hotel marketplace, which made me feel like staff genuinely wanted me to feel at home at the property. Ariel was a delight and helped to arrange an available upgrade and early check-in for me with Alex, and Collin makes it impossible to be in a bad mood with his cheery disposition. Even the night security watch was friendly and courteous. I feel incredibly safe, pampered, and completely able to get full rest and relaxation. I have actually been distracted from getting my work done that I was supposed to do while here. Sleeping in and hitting up the hot tub has been way too tempting.