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“Nice Place, New, Clean and Friendly” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Knoxville-Farragut

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Holiday Inn Express Hotel & Suites Knoxville-Farragut
2.5 of 5 Hotel   |   816 North Campbell Station Road, Knoxville, TN 37922   |  
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Ranked #10 of 89 Hotels in Knoxville
Certificate of Excellence 2014
Marathon, Florida
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Nice Place, New, Clean and Friendly”
4 of 5 stars Reviewed January 19, 2013

OK, if you've read my reviews in the past, you already know that I'm not a big Holiday Inn fan. This place breaks the Holiday Inn mold.

It's relatively brand new. Very clean, and has an awesome staff. The location is about 3 miles west of most of the other major hotel chains, but don't be fooled. Just up the road is a place called Turkey Creek. It's a road about three miles long that has every conceivable restaurant and shop that you can imagine. Easy drive, 5-10 minutes to anything, and I do mean anything, that you may want or need.

Free hot breakfast that starts at 5:30 am! And they have fresh coffee available even earlier. I despise brewing motel bathroom coffee at 5:00 am while waiting for the breakfast to open at 6:00 am so for me this is a major plus! I despise motel bathroom coffee period...it's just a disgusting idea in general.

I had a two week job, and opted to stay here again for the second week as well. Good location, good price, good staff. Couldn't ask for more. I'll be back on my next trip to Knoxville!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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156 reviews from our community

Traveler rating
    97
    49
    8
    0
    2
See reviews for
52
44
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 13, 2013

Picked due to driving to from Viginia - Texas w/o any knowledge of property....picked for it location of appx. 8 hours from last location. Excellent staff, excellent facility, quiet, easy location and very good service. New facility but run very well.

Room Tip: Had two different location rooms and both were very nice and were quiet so don't believe anywher...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
105 reviews 105 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

Our family stopped here to brim in the New Year on our drive back from Florida. It was very convenient. Check on was speedy. Our room was spacious and very clean.
This was our second stay at HIE on this trip and it did not disappoint.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 30, 2012

Stopped here on a roadtrip, very nice hotel in great condition. Located in a safe area with lots of shopping and restaurants. Comfortable room and bedding, very clean!! Nice breakfast with a pancake making machine, kids loved it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rockingham, Australia
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 26, 2012

The hotel was easy to find and well presented. The hotel staff were friendly and very helpful. The hotel was getting some work done while we were there but it didnt get in our way or cause any trouble at all. The rooms were well fitted out and comfortable. All in all it was a very pleasant

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pensacola, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 20, 2012

I was very pleased with the facilities. Very convenient. Newer property and worth the price. My only complaint was the service. Our mini-fridge made an unusual noise. It was so bothersome, we put the refrigerator in the bathroom overnight. We returned it to its original place in the morning, but, In our haste to leave the next morning, express check-out with no interaction with the front-desk, we failed to mention the refrigerator to the staff. I chose to call the hotel the next day to let them know, just so they could address the problem. Imagine my surprise when the lady on the phone said " well, no one else has complained" For this reason, I will choose another hotel next time.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Front Office Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, November 26, 2012
Thank you for posting a review about the Holiday Inn Express Knoxville/Farragut. I spoke to the front desk clerk that made the "Well, no one else has complained" comment. She said that she remembered speaking with you for several minutes on the phone and what she meant by that comment was that you were the first to complain about that specific problem with that refrigerator. She did not realize that her voice inflection and/or phrasology made it sound as if she didn't care.

The front desk clerk reported the noise made by the refrigerator to maintenance on the day that you called to advise her of the problem. Our maintenance staff has since advised us that on some of our self defrosting refrigerators, during the defrosting state, as the refrigerator heats up to defrost the coils it will cause a popping/cracking noise as the ice releases.

Thank you for making me aware of these issues.
Stacy Langlois
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 23, 2012

We came across this hotel while on a cross country road trip. Called from the road to check availability, thankfully they had rooms available and we ended up with a suite. Late check-in was no problem, the staff was friendly, the hotel appears to be new and everything seems well kept and clean. The hotel is about ½ mile from the I40, our room was on the back side of the hotel and was quite. The suite had a wet bar area with a fridge and microwave. We had trouble with the microwave, you had to push the start button with lots of force to get it to start but the other buttons worked just fine.

The modern décor that HIE is using is nice, but I do have one complaint. If you are short (like I am) or have a younger child, it is difficult reaching the sink in the bathroom, especially when brushing your teeth. Maybe they should include a step stool in the bathroom to fix this issue.

Breakfast was included and there was a good selection of items. Staff was restocking frequently and making sure the area was clean. We were happy to find this place and would stay again if in the area.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Hotel & Suites Knoxville-Farragut

Address: 816 North Campbell Station Road, Knoxville, TN 37922
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Knoxville
#9 Romantic Hotel in Knoxville
#18 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville-Farragut 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The newest addition to the Heart of Farragut, is the Holiday Inn Express Hotel & Suites Knoxville-Farragut. We are conveniently located at I-40/I-75, exit 373, just a short drive to downtown Knoxville, Oak Ridge, Lenoir City, and the Knoxville Airport. With our world class service and many Knoxville businesses, restaurants and attractions within only few blocks or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Knoxville-Farragut. This state-of-the-art 100% smoke free hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of interest: Companies:, Anderson News, Yellowbook USA, Goody s Family Clothing Hospitals: Parkwest, Baptist Hospital for Women, East TN Children s Universities: University of Tennessee, Pellissippi State University . Local Attractions: National Women s Basketball Hall of Fame, UT Football, Men/Women s Basketball, Lost Sea, Museum of Appalachia, Turkey Creek Shopping, Dollywood, Willow Creek Golf Course. Stay Smart at the Holiday Inn Express and Suites Knoxville-Farragut. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Knoxville-Farragut

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