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“Always enjoy our stay..” 5 of 5 stars
Review of Holiday Inn Express Knoxville Strawberry Plains

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Holiday Inn Express Knoxville Strawberry Plains
2.5 of 5 Hotel   |   730 Rufus Graham Road, Knoxville, TN 37924   |  
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Ranked #31 of 89 Hotels in Knoxville
Lombard, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Always enjoy our stay..”
5 of 5 stars Reviewed December 14, 2013

My husband and I stay at this hotel on our way to North Carolina 3-4 times a year. The last time I wrote a review, I reported the over-use of Febreeze-in my opinion. I stated that I wouldn't stop staying there because of that and I'm glad we didnt. We travel with our cocker spaniel buddy and they are so welcoming to our boy. The rooms are clean and have everything you need. This is my go-to place in Knoxville-they are accomodating and priced right. Thanks, Holiday Inn Express!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, December 23, 2013
We are happy to read you enjoy your stays here at the Holiday Inn Express Knoxville Strawberry Plains, you and your cocker spaniel Buddy. Thank you for your business and for being a return guest. We look forward to your next visit.
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154 reviews from our community

Traveler rating
    83
    50
    13
    4
    4
See reviews for
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40
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Cookeville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2013

My job requires travel for myself, my Boss the Assistant Commissioner for the TN Dept of Veterans Affairs, and the Commissioner for the Dept. of Veterans Affairs PLUS the Supervisors of all of East TN offices. I'm not familiar with the Knoxville, Tn. area. I was searching the web, calling different hotels-I'm so thankful I called this Holiday Inn facility. I was sent correspondence that covered all questions & concerns for my stay and the stay of the Executives. The location is perfect, on the East side of Knoxville and extremely easy to find (exit#398 off I-40 turn North go straight for 2-3 blocks); complimentary breakfast is fresh, hot & complete (not just muffins) rooms are kept immaculate and the personnel are always pleasant and willing to assist for any request. This is now the only hotel in Knoxville, Tn I make reservations for our Division of Veterans Affairs.

Room Tip: I have personally stayed in this hotel several times, I don't request a specific room because al...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, December 13, 2013
Thank you for being a return guest to our hotel the Holiday Inn Express Knoxville Strawberry Plains. We are happy you all had a pleasant stay here and would like to thank you for your business. Thank you for taking the time to post your thoughts!
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Charleston
Top Contributor
197 reviews 197 reviews
144 hotel reviews
Reviews in 108 cities Reviews in 108 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed December 1, 2013

Our family had a room to share the first night of our stay, then added an additional room for the remaining 4 nights for our adult daughter. We were told that we would have to all move out of the first room to get 2 completely new rooms for the second night, but after taking a bit of time to look, the patient desk clerk found us a room so we would not need to move out for the second night. The staff of the hotel were all friendly, rooms were clean & beds comfortable, nice TVs & Internet worked well. There were plenty of restaurant choices near the hotel & the hotel is close to the interstate. The breakfast is the typical HIE food.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, December 3, 2013
We are glad you and your family had a good experience here at the Holiday Inn Express Knoxville Strawberry Plains for the 5 days you were with us. Thank you for your nice review and for your business. We hope you will be able to join us again soon.
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Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 30, 2013

Context: Traveling with our big foxhound on our first long road trip with the dog. We got to this hotel after 10 hours on the road (very trying).

The Good: Very friendly front desk staff. Clean lobby. Easy access location. A little dog run in the back. No fee for having the dog. The price is right.

The "Plain": I'm sure having a dog limits which rooms they would put us in. We got first floor corner "accessible" room, which was big, non-descript and equipped with the odd shower ("accessible", I get it!). It was, however, easy in/easy out. Decor is bland but what I expect from a hotel in the H.I. Express hotel class.

The bad: Somebody used a toaster or something in the common dining area later in the evening & set off the fire alarm. We were evacuated for about 20 minutes. No Starbucks on that side of Knoxville! ;(

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, December 3, 2013
We are very happy we were able to provide you and your foxhound with a good room and run. Thank you for your review of our hotel and we hope the rest of your trip with your new dog went well. We hope you will be able to stay with us again in the near future.
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Fort Wayne, Indiana, United States
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 30, 2013

Very nice hotel in a typical interstate exit setting. The room was clean and spacious. HVAC worked well and presented no specific problems. The staff was very friendly and helpful. The property is convenient to the east side of Knoxville and the greater Gatlinburg area but not so much downtown and the west side of town.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, November 5, 2013
 We always enjoy hearing from our guests! Thank you for posting such a pleasant review. We hope to be seeing you again on your next visit our way.
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Flower Mound, Texas
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 30, 2013

Great Hotel - This was the first HIE that we ever stayed in that allowed pets - This time we were traveling with our little dog and was surprised & pleased they allow pets - We do thank management for this policy!
We had no issues - everything was prefect!!! Room clean, bed very comfortable, breakfast was great - love their new "pancake" machine!
Would like to thank Benny, who worked the front desk - very friendly & helpful.
Would stay here again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, November 5, 2013
We are happy to read our pet policy worked well for you here at the Holiday Inn Express Knoxville Strawberry Plains. It is also nice to read that your stay with us was a great one. Thank you for your review and for your business. We look forward to your next visit to our area.
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Noblesville, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2013

Very smooth check in and our room was clean and comfortable (aside from a little mold on the shower curtain but that didn't bother me). The hotel was sold out the night we were there but you couldn't tell. We didn't hear anyone around us and had no issues with noise as you might expect with a hotel that was so full (we were on the 3rd floor of a 4 story hotel right by the elevator). Our kids swam for an hour from 9-10 and we had the place to ourselves. The pool area was clean and the chemical smell was not overbearing. Breakfast was well stocked when we visited and my kids loved the pancake machine. Great stay and I would absolutely stay there again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, October 22, 2013
Thank you for saying you enjoyed our hotel the Holiday Inn Express Knoxville Strawberry Plains and that you had a smooth check in and enjoyed the pool. We hope to be able to host you again in the near future. Thank you for your business and your nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Knoxville Strawberry Plains

Address: 730 Rufus Graham Road, Knoxville, TN 37924
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Knoxville Strawberry Plains 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express-Knoxville East, Strawberry Plains.The perfect blend of friendly meets functional and corporate meets comfort at this Knoxville hotel.Whether you need to be near the University of TN for every Volunteer Football game; in the Great Smoky Mountains for hiking, biking and a trip to Dollywood; or near the Forks of the River Industrial Park for a busy work week; the Holiday Inn Express-Knoxville East will keep you close and convenient without being in the crowded city. Our location off I-40, Exit 398, will also give you easy access to all the attractions in Gatlinburg, the car shows in Pigeon Forge, and give you a direct route to all the Nascar races in Bristol that you can handle.We know you will 'Stay Smart' while using our 24 hour fitness center and the heated, indoor pool. You may also choose to relax with a cinnamon roll, omlet, & bacon in our comfy hospitality room for our 'Stay Smart Express Breakfast', or catch up on some work in our 24 hour business center with our FREE wired & wireless HSIA. The Holiday Inn Express-Knoxville East also offers fine dining nearby at the Outback Steakhouse, Puleo's Grille & Ruby Tuesday's. Remember, your pet is also welcome at our Knoxville hotel.This Knoxville hotel has the best to offer for location, comfort, and convenience for your business, family, & fun all year long. ... more   less 
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Also Known As:
Holiday Inn Express Knoxville Strawberry Plains Hotel Knoxville
Knoxville Holiday Inn Express

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