Reserved a week in advance ,by calling 800 Redroof, for the UT game. We had planned on checking in and going out to eat, but that was plan got ruined. I reserved two non-smoking rooms and was given two smoking rooms. It does not sound like a big deal, but the only way I can describe the smell is like smokey baby poo. To top of the smell the carpet was torn and dirty, the bathroom was stained and dirty, and the pilliow cases where stained. I talked to the guy at the desk, he told me that there was nothing he could do. According to him I had booked smoking rooms through a travel agency. I called the 800 number, they told me that I had reserved two non-smoking rooms and had no idea why I was being told that. I finally got them to call the front desk, but the only soultion was offering me a room at another Redroof for 169.00 a night or a refund but, all the other hotels in the area were booked due to the game. After about an hour, and talking to the 4 different people, two non-smoking rooms magically appeared. These rooms smelled better, but were just as nasty as the others. The mattress appeared to be the originals from when the place was bulit back in 1905. They had huge stains on them and sagged in the middle. The sheets and walls had matching stains. The back of the remote was missing and had only one battery in it. Even the ironing board was nasty! On the outside; the exit sign hung by tape and two wires. It is a shame that this place represents a normally good chain of hotels. It is in a very good location, close to UT and several good places to eat. This was by far the worst hotel I have ever stayed at in my life.
- Official Description (provided by the hotel):
- Red Roof Inn Knoxville North - Merchants Drive offers pleasant accommodations with a variety of amenities at the right price. This hotel is situated on busy I-75, and is an ideal choice for those who want a quiet stay close to key destinations. ... more less
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- Also Known As:
- Red Roof Inn Knoxville
- Knoxville Red Roof Inn