This was the second time I stayed at this hotel. First time - no problem. This time, when I got into my room I found toothpaste and coffee in the sink. I called the front desk clerk and he asked if I would like to move to another room. I told him so long as it was cleaned up there would be no problem. Room service came immediately and cleaned off the bathroom area. I asked if the rest of the room was cleaned and she assured me it was taken care of. Since I didn't have time to check I left only to return much later in the evening. When I returned I pulled down the covers to find the most disgustingly stained comforter. Since it was late, I decided to wait till morning and just get in the other bed. I pulled down the covers of that bed only to discover soiled sheets. I called the front desk who sent up the security guard with new sheets, covers, pillows. Since there was no staff on that late in the evening, I had to make up my own bed. The next morning, I went downstairs to complain and was given my money back for the room. The Hampton has a 100% satisfaction guarantee. Room service came back in again for my final day and the room was spotless.