We are regular RI guests, so we've seen several different styles of this property, at different ages. All of the properties we've stayed with have been upgraded nicely to keep up with the standard of the hotel brand or brand new. This one is no different. I didn't take any pictures because the pictures already here do the trick. It's great! Comfy, cozy, and CLEAN!
The front desk staff is smooth, friendly, confident, competent, and friendly. The reception/breakfast staff is among the friendliest we've met, except for the reception host in Columbia, SC who is a legend in my mind! These guys treat you like family from the time you arrive until the time you check out. The housekeepers are the same way. ALL of the staff that we met was kind and friendly. It was really refreshing to be taken care of by such a great staff!
The rooms are beautiful. We stayed in a two-bedroom suite. These suites are so roomy. We loved everything so much we extended our stay! The courtyard is cozy and the pool is HEATED, which I've never seen before. The hot tub is not open right now; but the pool is very nice, and even has a "lift (?)" for disabled guests to be able to get into the pool. That's the first one of those I've seen. There are plenty of guest towels crisp and ready to go just before you walk into the pool area. There's also a basketball court there - very nice touch.
The evening receptions are nice. We had one night of vegetable soup and salad with dessert and some snacks. The next night was chili, with fritos, tortillas, plenty of fixins to make nachos or even "frito pie". In addition to that there was sandwich wraps, loads of cheese cubes, crackers with meats (like salami, pepperoni, etc.). They also had a nice peach cobbler. They had a chocolate type mousse on the first night. As far as drinks, they offered lemonade and a lemon flavored sweet tea. There was also water, but no un-sweet tea. They also had coffee all day. As far as adult beverages they had Bud Light on tap, but no wine at this location. The breakfast was varied with steady staples, such as scrambled eggs, fruit, yogurt, breads, etc.. One morning breakfast burritos were added in. The next morning sausage egg and cheese biscuits were in that spot. Everything, everything, EVERYTHING that this hotel offered at the reception and at breakfast was fresh and very tasty……FILLING! One thing I’ve noticed, so you’ll want to keep an open mind, is that the menus posted on your fridge don’t always match what’s “on the table”…and just know that whatever they serve is going to be GOOD! This is not the first property where I’ve noticed this.
There is one drawback to this hotel that I didn't ask the management about, and meant to. The internet is very fast, but seems to drop you and require signing in again if there is no activity after just a few minutes. So, if this happens, you may want to ask about it.
I would stay here again, for sure. Also, we do like the Embassy Suites; and the area has just gotten a new one. The things that made us choose to return the RI brand, even though this was our first time at this property, instead of trying the new ES are the amenities and the style of the room. The cost is a few dollars less here. The rooms are far larger and offer 2 bedrooms for less than what a two-queen suite at the Embassy; AND the reception at night for the brand (I haven’t seen this one first hand, only based on prior experiences) is far, far, far less at the Embassy and requires you going out for dinner afterward, which adds to the cost.
Any specific questions, just ask.
Ground floor is convenient. Just remember, other guests (often with children) are above you which d...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.