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“Never had a bad meal............” 5 of 5 stars
Review of Chop House

Chop House
1704 N Eastman Rd, Kingsport, TN 37664-2310
423-247-1704
Menu
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Ranked #4 of 198 restaurants in Kingsport
Cuisines: American
Dining options: Dinner, Reservations, Late Night
Restaurant details
Dining options: Dinner, Reservations, Late Night
Jonesborough, Tennessee
Top Contributor
90 reviews 90 reviews
55 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Never had a bad meal............”
5 of 5 stars Reviewed October 20, 2013

My family and I have been going to chop house since my daughter was in a booster seat. Over the years the food, service, atmosphere, and quality of the restaurant has done nothing but improve. We ate there Friday night, a cool night in October, and felt the warmth of the folks as we entered. Our server, Lushia, was excellent. He checked on us ever few minutes, kept our drinks fresh, as well as hot bread. We did not ask, did not have to ask, for a single thing. Later the manager made his way around to make sure our meal was good. Well, Well, worth the visit. One of my favorite places to eat. Thanks Chop House, for past and future memories. My Dad, now passed, loved your orange potatos. Keep up the good service.

  • Visited October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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106 reviews from our community

88% Recommend
    54
    40
    8
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
16 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“On The House, With Class”
4 of 5 stars Reviewed October 13, 2013

I booked a room at a hotel in Kingsport TN on a road trip to the forests and mountains on the NC-TN border. I checked my mobile app for a list of local restaurants where I might enjoy dinner. I absolutely love filet mignon, so I decided to try the Chop House, which "has become one of the premier casual restaurant concepts in the Southeast, with 12 locations spread across four states." With a name like "Chop House," I figured they might be capable of preparing a great steak for my dinner. I ordered a salad (Balsamic Blue Cheese Chopped Salad, tossed with avacado, bacon, tortilla strips, onion, and diced tomato.) The salad was great. For my entree, I ordered a filet mignon cooked to a temperature of medium-well. The steak was served a bit thinner than I expected, and was overcooked. I like my filets thick. I ordered the 9-oz instead of the 6-oz with thickness in mind. My server came over and observed that the steak was overcooked. He offered to take it back to the kitchen and have the chef prepare a fresh one. I accepted the offer, explaining that I expected a thicker steak. Had I known that the steak would be so thin, I would have ordered it cooked to a temperature of medium instead of medium-well. I ordered the second steak cooked to a temperature of medium. (I am a filet mignon fiend, and I have found a wide range of size, thickness, and texture in what I'm served at various restaurants as "Filet mignon.") As expected, the manager was notified, and came over to apologize for the steak. He professed to being a steak-lover, too. I showed him pictures of my favorite 10-oz filet mignon as served at my favorite steak restaurant. His eyes lit up. Later, he came by to check on my second steak, and was dissatisfied with the temperature to which it was cooked. (overcooked again.) He gave me two options: cook a third steak, or have the order removed from my bill. I chose the later. I asked for the dessert menu and ordered cherry cobbler with vanilla bean ice cream and coffee. My server came by to tell me that the manager had taken care of my check. I was surprised, as I only expected the steak to be removed from my bill. I eat out quite often, and I am rarely disappointed. I didn't get to enjoy these steaks, but I did enjoy the experience. It's significant to note that I did not complain about the steaks. The server and the manager acted on my behalf ( and, I suppose, in defense of the restaurant's reputation.) Nevertheless, I was impressed by the high level of concern for the satisfaction of the customer (me), and the graciousness of the staff. Based on their behavior under stress, I would return to this restaurant, and I am willing to try another restaurant in this chain. That was a class act.

  • Visited October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, TN
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Always a Delight”
5 of 5 stars Reviewed October 6, 2013

This is a regular for me. Everything I have ever ordered was prepared perfectly. Very accommodating to people with food allergies. I love their pork chops and steaks. When in Kingsport, this is where I want to eat.

  • Visited September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Very Good”
4 of 5 stars Reviewed October 5, 2013 via mobile

Good food, good service. One of the best restaurants in this area. Had prime rib, very good. Our friends had strip steak, also very good.

  • Visited October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Virginia
Top Contributor
68 reviews 68 reviews
31 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
“Always wonderful service & food”
5 of 5 stars Reviewed September 6, 2013

We've been eating here for years but tonight we had an exceptional server who exuded happiness & that she actually enjoyed her job. It showed in her wonderful & attentive service! She gave us a very generous surprise for my birthday which was really sweet! I think they have a awesome filet & love their honey mustard dressing on their fresh salad that has wonderful toppings. Another great option is the baked shrod, there actually is so many great options.

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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