I have visited Moto several times before and although the food is always good, it is just that: good. Just your average run of the mill Japanese Steakhouse hibachi type of place and food. They have 2 hibachi grills and two cooks (typically Mexican cooks, not Japanese chefs). The service while dining in has been mediocre at best. Wait staff always appears to be wanting to be somewhere else. I recently called to place an order to go and was rudely told to "hang on." I heard her lay the phone on the counter (loud thump) and could hear background noise. 10 minutes later, I WAS STILL ON "HOLD." I hung up and took my business to Tomiko on Eastman Road in Kingsport. Now, that is a great place - great service and great food, EVERY TIME. I have not been back to Moto and have no desire to. They won't last much longer if they do not change management/staffing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.