On the surface, this hotel looked great! The lobby was very well decorated and had a comfortable and modern feel. The room looked inviting and comfortable on the surface. Within a few minutes of being in our room, while we were unpacking, we noticed that the carpet around the AC unit was completely soaked. While we were checking that out, we started finding dead stink bugs. We ended up finding 3 fairly large, dead bugs (one was on the bed). We were quickly moved to a room two doors down and found 7 dead bugs in that room. The front desk employee and the manager he called seemed completely uninterested in keeping our business and did not try to resolve the issue at all. They were totally fine with losing our business. He said all of the hotels in the area had the same problem and it is just a Tennessee issue. We ended up staying down the hill in the only available room in the area (there was a race going on that weekend). We had to pay twice as much as we would have paid for our room at this hotel. Strangely, that hotel did not have the bug issue.
You have no recent hotel searches.